Topic: Customer Relations

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Keynotes: 3 Books: 2 Videos: 1

Dr. Tony Alessandra

Sales and Marketing Expert

Dr. Tony Alessandra is a behavioral and communication expert and the CEO of Assessments24x7. He has authored 29 books including The Platinum Rule, Collaborative Selling and The Art of Managing People. Today he is a leading business speaker on communication, customer loyalty and sales.

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Keynotes: 4 Books: 3 Videos: 1

Jay Baer

Marketing and Online Customer Service Expert

Jay Baer is the world's most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers.

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Keynotes: 4 Books: 10 Videos: 10

Simon T. Bailey

Critically Acclaimed Speaker, Author and Brilliance Enabler

One of America's top ten most booked corporate and association speakers on the subjects of Change, Leadership, and Customer Experience, Simon T. Bailey is a renowned speaker, author, and leader of the "brilliance" movement. He has helped 2 million people find their brilliance, shift their thinking and produce sustainable results.

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Keynotes: 4 Books: 2 Videos: 1

Rick Barrera

Author of "Overpromise and Overdeliver"

Rick Barrera is a nationally acclaimed speaker, marketing consultant and author known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building.

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Keynotes: 1 Books: 2 Videos: 3

Howard Behar

Former President of Starbucks Coffee Company North America and Starbucks Coffee International

Howard believes people over profits - Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you engage your staff as partners (not assets or labor costs), they will achieve results beyond what is thought possible.

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Keynotes: 5 Books: 15 Videos: 5

Chip Bell

Best-Selling Author of Take Their Breath Away & Wired and Dangerous

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Global Gurus 2018 ranked him the #2 keynote speaker in the world on customer service.

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Keynotes: 5 Books: 1 Videos: 2

Kerry Bodine

Author and Speaker on Customer Experience

Kerry Bodine is an independent customer experience consultant and the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. She helps organizations create and use customer journey maps.

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Keynotes: 8 Books: 2 Videos: 4

Michael Houlihan & Bonnie Harvey

Founders of Barefoot Wines

We started Barefoot, the world's #1 wine brand, in a laundry room with no money and no knowledge of the wine business. We disrupted our industry in spite of huge resistance. Your people will leave entertained and anxious to try out the lessons we learned on their own businesses.

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Keynotes: 11 Books: 1 Videos: 3

Tony Brigmon

Ambassador of FUN

Tony Brigmon was the face of Southwest Airlines as their "Ambassador of Fun" both internally to employees, and externally to civic and service groups. Southwest focused on fun because fun created serious results, and Tony brings those fun best-practices and ideas to every event that he speaks to.

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Keynotes: 1 Books: 1 Videos: 3

Kevin Brown

Helping Organizations Create a Culture of HEROES at Every Level

The HERO Effect is about being your best when it matters the most. Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. Your team will be motivated to reach beyond what is required and do something remarkable!

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Keynotes: 3 Books: 6 Videos: 5

Joe Calloway

Expert on Business Performance & Improvement

Joe is the perfect match for successful companies and top performers who want to sustain success, grow their businesses, and take performance to the next level. He's great with leaders, owners, and entrepreneurs.

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Keynotes: 5 Books: 2 Videos: 3

Eric Chester

The go-to expert on finding, engaging & keeping great employees who deliver "on fire" performance!

Eric Chester is a trusted source in the global dialogue on workplace culture, employee engagement, and the emerging workforce. He helps business leaders attract, develop and retain top talent that delivers "on fire" performance.

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Keynotes: 3 Books: 2 Videos: 1

Connie Dieken

Founder & Chief Experience Officer, onPoint Communication

Best-selling business author Connie Dieken has a unique approach to keynote presentations that has transformed thousands of people across the globe at some of the world’s most trusted brands. Her presentations include how to Connect, Convey and Convince® both internal and external stakeholders during personal interactions, meetings and sales presentations.

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Keynotes: 3 Books: 1 Videos: 3

Chip Eichelberger

Creator of "Get Switched On"; Formerly Tony Robbins International Point Man

After five years with Tony Robbins, as his international point man, Chip has “switched on’ over 1000 events for clients like Hyatt, Harley Davidson and Campbell Soup Company. A proven pro, he does his homework to customize his high-energy, interactive message EVERY TIME - it is about THEM not Chip.

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Keynotes: 6 Books: 0 Videos: 4

Ryan Estis

Culture, Leadership, Business Performance Expert

Ryan Estis helps companies and individual contributors embrace change and achieve breakthrough performance. Each live event blends original research with compelling stories that move participants to take action. Ryan has 20 years of business experience working with the world’s best brands to initiate change, inspire innovation and deliver growth.

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Keynotes: 2 Books: 1 Videos: 1

Bob Eubanks

He's One of a Kind!

I’m sure when you hear the name Bob Eubanks, you think of the Newlywed Game. But, why not? TV guide named him one of the top five game show hosts of all time. He’s an eight time Emmy award winner with a star on the Hollywood Walk of Fame.

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Keynotes: 7 Books: 3 Videos: 1

Lisa Ford

Customer Loyalty Expert

Lisa is best known for her work in the areas of customer service. She is the author of the #1 best selling training series, How to Give Exceptional Customer Service. Clients come back to her time and again to raise the bar and keep improving.

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Keynotes: 5 Books: 8 Videos: 6

Kevin Freiberg

Co-Author of 7 Award Winning Books

President of San Diego Consulting Group, Inc., a speaking and consulting firm dedicated to equipping leaders for a world of change. For over 20 years, Kevin has been profiling revolutionary business leaders to provide road maps that help clients create their own revolutionary strategies for growth.

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Keynotes: 4 Books: 3 Videos: 2

Tim Gard

A consistently outstanding speaker who's tears-in-your-eyes-laugh-out-loud humor inspires all.

Authority in stress reduction, increasing productivity, morale, and overall job satisfaction through humor. Author/Co-author of 4 books; frequent guest on TV & radio; CPAE Speaker Hall of Fame, Certified Speaking Professional, named Meetings and Conventions “Best Speaker Heard or Used”

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Keynotes: 4 Books: 0 Videos: 2

Bob Hirschfeld

Business Satirist

Business satirist Bob Hirschfeld lampoons all aspects of business and technology with creative presentations, customized for your audience, to provide appropriate comic relief that relates to their work experiences.

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Keynotes: 5 Books: 2 Videos: 3

Vicki Hitzges

Vivacious TV News Anchor, Storyteller and Author

Vicki works with organizations to create a positive work environment -- she's high energy, fun and easy to work with. Our clients tell us that after hearing her, they get stronger teams, happier customers and higher profits.

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Keynotes: 6 Books: 0 Videos: 3

Ken Hughes

World’s Leading Consumer & Shopper Behaviouralist

Ken Hughes is now acknowledged as the world’s leading Consumer and Shopper Behaviouralist and a ‘must-see’ performer.

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Keynotes: 8 Books: 6 Videos: 1

Shep Hyken

Customer Service and Experience Expert

Have you ever walked away from an interaction with a company and thought, "Wow, that was an amazing experience," or "Those people were amazing!"? That is what Shep Hyken helps his clients achieve. Shep works with companies who want to build loyal relationships with their customers and employees.

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Keynotes: 5 Books: 1 Videos: 9

Terry Jones

Founder of Travelocity.com, Founding Chairman of Kayak.com & Chairman of Wayblazer.com

Terry Jones, author, venture capitalist, innovator and keynote speaker is the founder of Travelocity.com, founding Chairman of Kayak.com and current Chairman for Wayblazer, a company designed around innovation and travel. He has a proven track record of leading companies whose innovations have revolutionized an industry.

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Keynotes: 3 Books: 1 Videos: 2

Ron Kaufman

Founder & Chairman of UP! Your Service, New York Times Bestselling Author of Uplifting Service

In today’s economy, customer expectations in every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand. Packed with powerful principles and proven techniques, Ron Kaufman will educate, motivate and inspire your team.

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Keynotes: 6 Books: 3 Videos: 9

Dean Lindsay

Noted Authority/Author on Change, Connection & Customer Experience ✩ C-Suite TV Talk Show Host

Dean Lindsay is hailed as an ‘Outstanding Thought Leader on Building Professional Business Relationships’ by Sales and Marketing Executives International. Dean is the author of three business books that have sold over 100,000 copies. Dean is the Host of THE DEAN's LIST on C-Suite Network TV.

 

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Keynotes: 6 Books: 3 Videos: 4

Doug Lipp

International Consultant, Eight-time Author

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

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Keynotes: 4 Books: 2 Videos: 2

James Lloyd

Motivational Business Speaker, President of 9 Screens International

What sets James apart from many others is his humor, and the way he uses it to touch hearts. As he says, "I wait until I have opened a man's mouth wide with laughter, then I pour a dose of truth down it."

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Keynotes: 6 Books: 5 Videos: 2

Mark Mayfield

Solid Business Wisdom...Brilliant Comedic Style

Let's be blunt. People remember a speaker who does two things: provides information and does it in an engaging way. Mark delivers solid customized information, and keeps the audience laughing the entire time. If you want your audience to learn, why not let them have a great time doing it?

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Keynotes: 4 Books: 3 Videos: 3

Kelly McDonald

Consumer Trends, Marketing and Sales Expert

Kelly McDonald is the creator of “How to Give Exceptional Customer Service,” the #1 selling business video series in the U.S. for over 3 years, Kelly is best known for her work in the areas of customer service.

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Keynotes: 2 Books: 1 Videos: 2

Danny Meyer

CEO - Union Square Hospitality Group

Danny Meyer is the CEO of Union Square Hospitality Group, which includes Union Square Cafe, Gramercy Tavern, Blue Smoke, Jazz Standard, The Modern, Maialino, Untitled, North End Grill, Marta, Union Square Events, and Hospitality Quotient.

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Keynotes: 7 Books: 7 Videos: 5

Joseph A. Michelli, Ph.D.

Author, Speaker, Consultant

Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.

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Keynotes: 8 Books: 1 Videos: 3

Blake Michelle Morgan

Customer Experience Futurist, Keynote Speaker, Author

Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”

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Keynotes: 5 Books: 2 Videos: 2

Graeme Newell

Customer Loyalty and Branding Expert

Graeme Newell is a customer loyalty expert who shows organizations how to build deeper, more passionate relationships with their customers. Graeme turns complacent customers into passionate groupies. He is a world-renowned speaker, consultant and thought leader in emotional marketing.

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Keynotes: 2 Books: 0 Videos: 1

Susie Pecuch

Design The Customer Conversation

Susie Pecuch is an expert on getting your customers to do the marketing for you!

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Keynotes: 6 Books: 0 Videos: 4

Jon Picoult

Customer Experience and Leadership Expert

Jon Picoult helps companies impress their customers and inspire their employees, creating raving fans that drive business growth.  He has worked with some of the world’s foremost brands and has been featured in dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and Inc. 

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Keynotes: 5 Books: 1 Videos: 3

Howard Putnam

Former CEO of Southwest Airlines

Howard Putnam is the former CEO of Southwest and Braniff Airlines and Group VP Marketing for United Airlines. Howard is a business and motivational speaker, author, consultant, commentator, and online mentor on: Leadership, Customer Service, Change, Transformation and Ethics.

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Keynotes: 4 Books: 1 Videos: 3

Michelle Ray

Leadership & Accountability Catalyst: Acclaimed Speaker and Author of Lead Yourself First!

A former media executive and highly sought-after business speaker, Michelle Ray brings three valuable benefits to every presentation: a) achieve higher engagement and accountability  b) readily embrace new realities at work, in business and in life c) practical and actionable new strategies to manage change and uncertainty in your organization.

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Keynotes: 3 Books: 1 Videos: 3

Robert Richman

Expert on Employee Culture

Robert Richman is the author of the Culture Blueprint a systematic guide to building the high-performance workplace. He was a manager and culture strategist at Zappos.com and co-founded Zappos Insights, an innovative program focused on educating companies on the secrets behind its game-changing employee culture.

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Keynotes: 4 Books: 1 Videos: 3

Nick Sarillo

"Purpose-Driven Culture," Entrepreneur, and Author

CEO Nick Sarillo shares real-life ideas, strategies and processes that can turn any small business into a successful, high-performance organization. Nick’s restaurants serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.

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Keynotes: 1 Books: 1 Videos: 2

Mark Scharenbroich, CSP, CPAE

Author of "Nice Bike"

It's all about Making Connections. Are your people fully connected to the mission, each other and the customer? Strong connections are vital in our lives, yet in today’s “virtual world” it is often difficult to make meaningful connections.

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Keynotes: 4 Books: 5 Videos: 6

David Meerman Scott

Internationally-Acclaimed Author of Ten Books Real-Time Marketing & Social Sales Strategies That Work

Author 10 books on real-time business . . . the way people buy has changed . . . speed/agility win, not biggest budget. David’s low cost/no cost strategies and tactics help people build business, generate interest and establish new relationships in minutes – not months.

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Keynotes: 10 Books: 12 Videos: 7

Raj Sisodia

Best-selling author and founding leader of the Conscious Capitalism Movement

The world is changing and human beings are evolving rapidly. Business-as-usual will no longer work. Raj’s inspiring and original research shows that companies rooted in higher purpose and built on love and care outperform dramatically financially while creating many kinds of value for all stakeholders, including society and the planet.

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Keynotes: 5 Books: 11 Videos: 2

Michael Solomon

Expert on Consumer Behavior

Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. Michael is passionate about the extraordinary world of the ordinary consumer. He brings humor and arresting visuals to his keynotes to show why we truly are what we buy.

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Keynotes: 6 Books: 6 Videos: 2

Robert Spector

Creator of "The Nordstrom Way"

Robert Spector is a recognized authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom’s commitment to customer service, which he coined The Nordstrom Way.

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Keynotes: 8 Books: 8 Videos: 7

Scott Steinberg

Business Strategist, Innovation + Trend Expert, Technology Futurist

Award-winning professional speaker, bestselling expert on leadership/innovation. Author of Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty. Leading futurist/trends expert: 600+ outlets from CNN to TIME. Fortune 500 calls "defining figure” and "top trendsetter to follow."

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Keynotes: 1 Books: 1 Videos: 1

Michael Tchong

Trends+Innovation Speaker, Adjunct Professor Univ. of San Francisco and UC Berkeley

Michael has founded four startups and is a highly rated speaker who created Ubertrends to map the future and shows how leveraging these tectonic shifts can propel innovation and change trajectories.

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Keynotes: 5 Books: 2 Videos: 4

Jeff Tobe

Customer Experience Expert, Innovation and Creativity Guru, Employee Engagement Engineer

Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries.

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Keynotes: 5 Books: 4 Videos: 0

Bruce Turkel

Expert Branding Strategist & Author; CEO, TURKEL Brands

Bruce Turkel's concepts are simple but not simplistic. His methods are easy to understand and immediately actionable. His talks present a profound, proven, and potentially profitable way to build your brand strategy, increase sales and create real traction with your social media activities.

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Keynotes: 13 Books: 1 Videos: 2

Hannah Ubl

Associate and Speaker at BridgeWorks, LLC

Speaker, researcher, writer and consultant Hannah Ubl has entered the public speaking scene and is quickly becoming a powerful voice for her generation. She is a generational expert at BridgeWorks. As the youngest Millennial on the BridgeWorks team, she thrives on finding what motivates, forms and challenges her complex generation.

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Keynotes: 4 Books: 2 Videos: 1

Michael Vickers

Michael Vickers

Michael Vickers is a business performance coach who helps great companies and individuals increase the value they bring to their clients to become the Preferred Provider in the markets they serve. Michael has been spreading his message of excellence fas a business author, coach and speaker for over 20 years.

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Keynotes: 5 Books: 6 Videos: 5

Nicholas Webb

One of the World's Top Speakers on Healthcare, Innovation and Customer Experience

Nicholas will WOW your audience with an incredible journey through the future of innovation. Most importantly, your organization will get actionable insights on how to build a “future ready" enterprise.

  • Awarded 45 US Patents
  • Bestselling Author
  • CEO of Lassen Scientific, Inc.
  • WesternU Adjunct Professor and Director of Innovation

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Keynotes: 7 Books: 7 Videos: 2

Ari Weinzweig

Ari Weinzweig: The Spirit of Generosity; Founder of Zingerman's Deli, Breads, and Products

Ari Weinzweign founded Zingerman’s was founded as a small corner delicatessen in Ann Arbor, Michigan. Since then, Ari has been a serial social entrepreneur lending credence to the voice of generosity.

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Keynotes: 4 Books: 2 Videos: 3

Teri Yanovitch

Former Disney Institute Speaker & Corporate Culture Trainer

Teri Yanovitch is a full-time speaker, author, and facilitator. Her passion is helping organizations create a culture of service excellence. Her background experience began with the Hertz Corporation in Seattle Washington.

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Keynotes: 6 Books: 0 Videos: 1

Jason Young

Author and Trainer on High Performance Cultures

Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture.

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