Topic: Customer Relations
Browse Speakers by Topic
Dr. Tony Alessandra
Sales and Marketing Expert
Dr. Tony Alessandra is a behavioral and communication expert and the CEO of Assessments24x7. He has authored 29 books including The Platinum Rule, Collaborative Selling and The Art of Managing People. Today he is a leading business speaker on communication, customer loyalty and sales.
Marketing and Online Customer Service Expert
Jay Baer is the world's most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers.
Simon T. Bailey
Critically Acclaimed Speaker, Author and Breakthrough Strategist
As one of America's most booked corporate and association speakers on the subjects of Change, Leadership, and Customer Experience, Simon T. Bailey is a Breakthrough Strategist. He equips companies with the tools necessary to effect cultural transformation and challenges individuals to dig deep to find and release their inner brilliance.
Author of "Overpromise and Overdeliver"
Rick Barrera is a nationally acclaimed speaker, marketing consultant and author known throughout the Fortune 500 for his extraordinary speaking ability and his unique approach to brand building.
Former President of Starbucks Coffee Company North America and Starbucks Coffee International
Howard believes people over profits - Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you engage your staff as partners (not assets or labor costs), they will achieve results beyond what is thought possible.
Best-Selling Author of Take Their Breath Away & Kaleidoscope
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Global Gurus 2018 ranked him the #2 keynote speaker in the world on customer service.
Author & Customer Experience Expert
Kerry Bodine is an independent customer experience consultant and the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. She helps organizations create and use customer journey maps.
Michael Houlihan & Bonnie Harvey
Founders of Barefoot Wines
We started Barefoot, the world's #1 wine brand, in a laundry room with no money and no knowledge of the wine business. We disrupted our industry in spite of huge resistance. Your people will leave entertained and anxious to try out the lessons we learned on their own businesses.
Ambassador of FUN
Tony Brigmon was the face of Southwest Airlines as their "Ambassador of Fun" both internally to employees, and externally to civic and service groups. Southwest focused on fun because fun created serious results, and Tony brings those fun best-practices and ideas to every event that he speaks to.
Helping Organizations Create a Culture of HEROES at Every Level
The HERO Effect is about being your best when it matters the most. Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. Your team will be motivated to reach beyond what is required and do something remarkable!
The go-to expert on finding, engaging & keeping great employees who deliver "on fire" performance!
Eric Chester is a trusted source in the global dialogue on workplace culture, employee engagement, and the emerging workforce. He helps business leaders attract, develop and retain top talent that delivers "on fire" performance.
Founder & Chief Experience Officer, onPoint Communication
Best-selling business author Connie Dieken has a unique approach to keynote presentations that has transformed thousands of people across the globe at some of the world’s most trusted brands. Her presentations include how to Connect, Convey and Convince® both internal and external stakeholders during personal interactions, meetings and sales presentations.
Culture, Leadership, Business Performance Expert
Ryan Estis helps companies and individual contributors embrace change and achieve breakthrough performance. Each live event blends original research with compelling stories that move participants to take action. Ryan has 20 years of business experience working with the world’s best brands to initiate change, inspire innovation and deliver growth.
He's One of a Kind!
I’m sure when you hear the name Bob Eubanks, you think of the Newlywed Game. But, why not? TV guide named him one of the top five game show hosts of all time. He’s an eight time Emmy award winner with a star on the Hollywood Walk of Fame.
Customer Loyalty Expert
Lisa is best known for her work in the areas of customer service. She is the author of the #1 best selling training series, How to Give Exceptional Customer Service. Clients come back to her time and again to raise the bar and keep improving.
Co-Author of 7 Award Winning Books
President of San Diego Consulting Group, Inc., a speaking and consulting firm dedicated to equipping leaders for a world of change. For over 20 years, Kevin has been profiling revolutionary business leaders to provide road maps that help clients create their own revolutionary strategies for growth.
A consistently outstanding speaker who's tears-in-your-eyes-laugh-out-loud humor inspires all.
Authority in stress reduction, increasing productivity, morale, and overall job satisfaction through humor. Author/Co-author of 4 books; frequent guest on TV & radio; CPAE Speaker Hall of Fame, Certified Speaking Professional, named Meetings and Conventions “Best Speaker Heard or Used”
Associate and Speaker at BridgeWorks, LLC
Speaker, researcher, writer and consultant Farah Habad has entered the public speaking scene and is quickly becoming a powerful voice for his generation. He is a generational expert at BridgeWorks. As the youngest Millennial on the BridgeWorks team, he thrives on finding what motivates, forms and challenges his complex generation.
Business satirist Bob Hirschfeld lampoons all aspects of business and technology with creative presentations, customized for your audience, to provide appropriate comic relief that relates to their work experiences.
Vivacious TV News Anchor, Storyteller and Author
Vicki works with organizations to create a positive work environment -- she's high energy, fun and easy to work with. Our clients tell us that after hearing her, they get stronger teams, happier customers and higher profits.
World Leading Shopper & Consumer Behaviouralist, Customer Experience Strategist
Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer and shopper behavior, blending his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Customer Service and Experience Expert
Have you ever walked away from an interaction with a company and thought, "Wow, that was an amazing experience," or "Those people were amazing!"? That is what Shep Hyken helps his clients achieve. Shep works with companies who want to build loyal relationships with their customers and employees.
Founder of Travelocity.com, Founding Chairman of Kayak.com & Chairman of Wayblazer.com
Terry Jones, author, venture capitalist, innovator and keynote speaker is the founder of Travelocity.com, founding Chairman of Kayak.com and current Chairman for Wayblazer, a company designed around innovation and travel. He has a proven track record of leading companies whose innovations have revolutionized an industry.
Founder & Chairman of UP! Your Service, New York Times Bestselling Author of Uplifting Service
In today’s economy, customer expectations in every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand. Packed with powerful principles and proven techniques, Ron Kaufman will educate, motivate and inspire your team.
Leading PROGRESS in a World of Change/ HUMOROUS & Entertaining Keynote Speaker/ Award-Winning Author
A powerful keynote speaker with a HUMOROUS and engaging approach, Dean Lindsay is hailed as 'America's PROGRESS Agent' by The Strategic HR Forum . Dean's award-winning books have sold over 100,000 copies worldwide. His newest book, LEADING PROGRESS IN A WORLD OF CHANGE, is being released in October 2019.
International Consultant, Eight-time Author
Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.
Motivational Business Speaker, President of 9 Screens International
What sets James apart from many others is his humor, and the way he uses it to touch hearts. As he says, "I wait until I have opened a man's mouth wide with laughter, then I pour a dose of truth down it."
Solid Business Wisdom...Brilliant Comedic Style
Let's be blunt. People remember a speaker who does two things: provides information and does it in an engaging way. Mark delivers solid customized information, and keeps the audience laughing the entire time. If you want your audience to learn, why not let them have a great time doing it?
Consumer Trends, Marketing and Sales Expert
Kelly McDonald is the creator of “How to Give Exceptional Customer Service,” the #1 selling business video series in the U.S. for over 3 years, Kelly is best known for her work in the areas of customer service.
CEO - Union Square Hospitality Group
Danny Meyer is the CEO of Union Square Hospitality Group, which includes Union Square Cafe, Gramercy Tavern, Blue Smoke, Jazz Standard, The Modern, Maialino, Untitled, North End Grill, Marta, Union Square Events, and Hospitality Quotient.
Joseph A. Michelli, Ph.D.
Author, Speaker, Consultant
Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.
Blake Michelle Morgan
Customer Experience Futurist, Keynote Speaker, Author
Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”
Customer Loyalty and Branding Expert
Graeme Newell is a customer loyalty expert who shows organizations how to build deeper, more passionate relationships with their customers. Graeme turns complacent customers into passionate groupies. He is a world-renowned speaker, consultant and thought leader in emotional marketing.
Customer Experience and Leadership Expert
Jon Picoult helps companies impress their customers and inspire their employees, creating raving fans that drive business growth. He has worked with some of the world’s foremost brands and has been featured in dozens of media outlets, including The Wall Street Journal, The New York Times, NBC News and Inc.
Former CEO of Southwest Airlines
Howard Putnam is the former CEO of Southwest and Braniff Airlines and Group VP Marketing for United Airlines. Howard is a business and motivational speaker, author, consultant, commentator, and online mentor on: Leadership, Customer Service, Change, Transformation and Ethics.
Leadership & Accountability Catalyst: Acclaimed Speaker and Author of Lead Yourself First!
A former media executive and highly sought-after business speaker, Michelle Ray brings three valuable benefits to every presentation: a) achieve higher engagement and accountability b) readily embrace new realities at work, in business and in life c) practical and actionable new strategies to manage change and uncertainty in your organization.
Expert on Employee Culture
Robert Richman is the author of the Culture Blueprint a systematic guide to building the high-performance workplace. He was a manager and culture strategist at Zappos.com and co-founded Zappos Insights, an innovative program focused on educating companies on the secrets behind its game-changing employee culture.
"Purpose-Driven Culture," Entrepreneur, and Author
CEO Nick Sarillo shares real-life ideas, strategies and processes that can turn any small business into a successful, high-performance organization. Nick’s restaurants serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.
Mark Scharenbroich, CSP, CPAE
Author of "Nice Bike"
It's all about Making Connections. Are your people fully connected to the mission, each other and the customer? Strong connections are vital in our lives, yet in today’s “virtual world” it is often difficult to make meaningful connections.
David Meerman Scott
Internationally-Acclaimed Author of Ten Books Real-Time Marketing & Social Sales Strategies That Work
Author 10 books on real-time business . . . the way people buy has changed . . . speed/agility win, not biggest budget. David’s low cost/no cost strategies and tactics help people build business, generate interest and establish new relationships in minutes – not months.
Best-selling author and founding leader of the Conscious Capitalism Movement
The world is changing and human beings are evolving rapidly. Business-as-usual will no longer work. Raj’s inspiring and original research shows that companies rooted in higher purpose and built on love and care outperform dramatically financially while creating many kinds of value for all stakeholders, including society and the planet.
Expert on Consumer Behavior
Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. Michael is passionate about the extraordinary world of the ordinary consumer. He brings humor and arresting visuals to his keynotes to show why we truly are what we buy.
Creator of "The Nordstrom Way"
Robert Spector is a recognized authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom’s commitment to customer service, which he coined The Nordstrom Way.
Business Strategist, Innovation + Trend Expert, Technology Futurist
Award-winning professional speaker, bestselling expert on leadership/innovation. Author of Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty. Leading futurist/trends expert: 600+ outlets from CNN to TIME. Fortune 500 calls "defining figure” and "top trendsetter to follow."
Trends+Innovation Speaker, Adjunct Professor Univ. of San Francisco and UC Berkeley
Michael has founded four startups and is a highly rated speaker who created Ubertrends to map the future and shows how leveraging these tectonic shifts can propel innovation and change trajectories.
Customer Experience Expert, Innovation and Creativity Guru, Employee Engagement Engineer
Over 20 years as a speaker, trainer, and business consultant has given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries.
Customer Service Guru, President at Service Quality Institute
Expert Branding Strategist & Author; CEO, TURKEL Brands
Bruce Turkel's concepts are simple but not simplistic. His methods are easy to understand and immediately actionable. His talks present a profound, proven, and potentially profitable way to build your brand strategy, increase sales and create real traction with your social media activities.
Steven Van Belleghem
Customer Focus Expert, Author, Keynote Speaker
Steven is an expert in customer focus in a digital world. He is a popular international keynote speaker. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.
Michael Vickers is a business performance coach who helps great companies and individuals increase the value they bring to their clients to become the Preferred Provider in the markets they serve. Michael has been spreading his message of excellence fas a business author, coach and speaker for over 20 years.
Ari Weinzweig: The Spirit of Generosity; Founder of Zingerman's Deli, Breads, and Products
Ari Weinzweign founded Zingerman’s was founded as a small corner delicatessen in Ann Arbor, Michigan. Since then, Ari has been a serial social entrepreneur lending credence to the voice of generosity.
Former Disney Institute Speaker & Corporate Culture Trainer
Teri Yanovitch is a full-time speaker, author, and facilitator. Her passion is helping organizations create a culture of service excellence. Her background experience began with the Hertz Corporation in Seattle Washington.
Author and Trainer on High Performance Cultures
Jason Young has been called a “rare breed” when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture.
Technology Strategist: Employee and Customer Engagement, Tech-Life Balance
GABE ZICHERMANN is the world’s foremost expert and public speaker on the subject of gamification, user engagement and behavioral design and the Co-Founder of the behavior change software startup, Onward. Gabe recently was featured on 60 Minutes on the topic digital distractions vs productivity.
Browse topics in this category
- 12 Artificial Intelligence
- 19 Big Data
- 51 Branding / Marketing
- 105 Business
- 118 Business Growth / Strategy / Trends
- 30 CEO
- 121 Change Management / Organizational Change
- 87 Communication
- 10 Conflict Resolution
- 47 Corporate Culture & Governance
- 19 Corporate Social Responsibility
- 55 Customer Relations
- 3 Disruption
- 2 Distribution / Supply Chain Management
- 29 Diversity
- 28 Emotional Intelligence
- 65 Employee Engagement
- 82 Entrepreneur
- 24 Ethics / Values
- 48 Futurists / Trends
- 3 Hospitality
- 49 Human Resources / Workforce Issues
- 24 Influence
- 122 Innovation / Creativity
- 22 IT
- 235 Leadership
- 22 Management
- 27 Moderator / Facilitator
- 15 Negotiation
- 13 Networking
- 30 Productivity
- 7 Safety
- 69 Sales
- 26 Social Media
- 23 Storytelling
- 14 Stress Management
- 9 Sustainability
- 109 Teamwork / Teambuilding
- 62 Thought Leader
- 4 Trust / Honesty
- 58 Work-life Balance