Customer Relations Keynote Speakers
Browse Customer Relations Speakers
Customer Relations keynote speakers are engaging and relational. They offer new insights and practices for creating and sustaining long-term profitable relationships. GDA can find the specific customer relations keynote speaker to convey the right attitude and service-oriented mindset to mixing interactions designed for success.
Keynotes: 7 Books: 5 Videos: 4
Jay Baer
Marketing and Online Customer Service Expert
Jay Baer is the world's most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers.
Keynotes: 7 Books: 11 Videos: 10
Simon T. Bailey
Breakthrough Strategist, Author, Life Coach, Entrepreneur
Simon T. Bailey is leader of the SPARK Movement whose purpose is to ignite sustainable transformation in people, individuals, systems, and nations. Simon T. Bailey is leader of the SPARK Movement whose purpose is to ignite sustainable transformation in people, individuals, systems, and nations.
Keynotes: 4 Books: 16 Videos: 5
Chip Bell
Best-Selling Author of Take Their Breath Away & Kaleidoscope
Chip Bell has helped Fortune 100 companies dramatically enhance their bottom lines through innovative customer-centric strategies. Global Gurus in 2020 ranked him for the sixth year in a row in the top three keynote speaker in the world on customer service.
Keynotes: 4 Books: 4 Videos: 3
Jeanne Bliss
Founder and President of CustomerBliss
A Leader in Customer Transformation for Over 35 Years, Jeanne Bliss pioneered the role of the Chief Customer Officer and brought it to life at Microsoft, Lands’ End, Coldwell Banker, and Allstate Corporations. She is a true practioner and foremost expert in the custome experience space.
Keynotes: 8 Books: 1 Videos: 3
Kerry Bodine
Author & Customer Experience Expert
Kerry Bodine is an independent customer experience consultant and the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. She helps organizations create and use customer journey maps.
Keynotes: 8 Books: 3 Videos: 4
Michael Houlihan & Bonnie Harvey
Founders of Barefoot Wines
We started Barefoot, the world's #1 wine brand, in a laundry room with no money and no knowledge of the wine business. We disrupted our industry in spite of huge resistance. Your people will leave entertained and anxious to try out the lessons we learned on their own businesses.
Keynotes: 5 Books: 1 Videos: 7
Tony Brigmon
Ambassador of FUN: Live and Virtual Presentations
Tony Brigmon was the face of Southwest Airlines as their "Ambassador of Fun" both internally to employees, and externally to civic groups. Southwest focused on fun because fun created serious results, and Tony brings those proven best-practices and ideas to every event that he speaks to live and virtual.
Keynotes: 2 Books: 1 Videos: 7
Kevin Brown
Helping Organizations Create a Culture of HEROES at Every Level
Kevin is passionate about helping people and organizations embrace a philosophy that separates world-class organizations and high-performance people from everybody else - he calls it The HERO Effect®. Kevin inspires and challenges people to show up every day and make a positive difference at work and in life!
Keynotes: 6 Books: 2 Videos: 15
David Brownlee
Motivational Speaker on Mindset, Customer Success, Sales and Leadership
David Brownlee is the founder and CEO of Pure Customer Service and the number one, best-selling author of Rockstar Service, Rockstar Profits. After being kidnapped at gunpoint, stabbed and released, David has taken his second chance at life and dedicated it to helping others achieve their goals and dreams.
Keynotes: 5 Books: 3 Videos: 4
Eric Chester
The go-to expert on finding, engaging & keeping great employees.
Eric Chester is a trusted source in the global dialogue on workplace culture, employee engagement, and the emerging workforce. He helps business leaders attract, develop and retain top talent that delivers "on fire" performance.
Keynotes: 3 Books: 2 Videos: 2
Scott Deming
Leadership, Change Management, Customer Service and Emotional Brand Building Expert
Scott Deming is a different kind of speaker, trainer, and consultant with unique ability to engage and connect with people so they’re ready, willing, and anxious to learn. His presentations captivate, motivate and accelerate audiences to a new level of passion and commitment to deliver the Ultimate Customer Experience.
Keynotes: 3 Books: 2 Videos: 3
Connie Dieken
Founder & Chief Experience Officer, onPoint Communication
Best-selling business author Connie Dieken has a unique approach to keynote presentations that has transformed thousands of people across the globe at some of the world’s most trusted brands. Her presentations include how to Connect, Convey and Convince® both internal and external stakeholders during personal interactions, meetings and sales presentations.
Keynotes: 8 Books: 0 Videos: 6
Ryan Estis
Culture, Leadership, Business Performance Expert
Ryan Estis helps companies and individual contributors embrace change and achieve breakthrough performance. Each live event blends original research with compelling stories that move participants to take action. Ryan has 20 years of business experience working with the world’s best brands to initiate change, inspire innovation and deliver growth.
Keynotes: 2 Books: 1 Videos: 1
Bob Eubanks
He's One of a Kind!
I’m sure when you hear the name Bob Eubanks, you think of the Newlywed Game. But, why not? TV guide named him one of the top five game show hosts of all time. He’s an eight time Emmy award winner with a star on the Hollywood Walk of Fame.
Keynotes: 7 Books: 3 Videos: 1
Lisa Ford
Customer Loyalty Expert
Lisa is best known for her work in the areas of customer service. She is the author of the #1 best selling training series, How to Give Exceptional Customer Service. Clients come back to her time and again to raise the bar and keep improving.
Keynotes: 4 Books: 3 Videos: 2
Tim Gard
A consistently outstanding speaker who's tears-in-your-eyes-laugh-out-loud humor inspires all.
Authority in stress reduction, increasing productivity, morale, and overall job satisfaction through humor. Author/Co-author of 4 books; frequent guest on TV & radio; CPAE Speaker Hall of Fame, Certified Speaking Professional, named Meetings and Conventions “Best Speaker Heard or Used”
Keynotes: 3 Books: 1 Videos: 6
Scott Greenberg
Award-Winning Business Owner, The Human Side of High Performance
Why is it that two people can do the same work but get such different results? Whether it’s business owners, executives, managers, or sales professionals, something enables top people to rise to the top. Scott Greenberg will show your group what they can do to be among them.
Keynotes: 5 Books: 2 Videos: 5
Vicki Hitzges
Vivacious TV News Anchor, Storyteller and Author
Vicki works with organizations to create a positive work environment -- she's high energy, fun and easy to work with. Our clients tell us that after hearing her, they get stronger teams, happier customers and higher profits.
Keynotes: 7 Books: 0 Videos: 6
Ken Hughes
World Leading Shopper & Consumer Behaviouralist, Customer Experience Strategist
Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer and shopper behavior, blending his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Keynotes: 8 Books: 6 Videos: 1
Shep Hyken
Customer Service and Experience Expert
Have you ever walked away from an interaction with a company and thought, "Wow, that was an amazing experience," or "Those people were amazing!"? That is what Shep Hyken helps his clients achieve. Shep works with companies who want to build loyal relationships with their customers and employees.
Keynotes: 4 Books: 2 Videos: 10
Terry Jones
Founder of Travelocity.com, Founding Chairman of Kayak.com, Digital Disruptor
Terry Jones, author, venture capitalist, innovator and keynote speaker is the founder of Travelocity.com, founding Chairman of Kayak.com. He has a proven track record of leading companies whose innovations have revolutionized an industry.
Keynotes: 3 Books: 1 Videos: 2
Ron Kaufman
Founder & Chairman of Uplifting Service, New York Times Bestselling Author of "Uplifting Service"
In today’s economy, customer expectations in every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand. Packed with powerful principles and proven techniques, Ron Kaufman will educate, motivate and inspire your team.
Keynotes: 10 Books: 3 Videos: 6
Lynne Lancaster
Generational Expert and Keynote Speaker
Lynne Lancaster is one of today’s most sought-after generational experts and keynote speakers. She knows what makes Traditionalists, Boomers, Generation Xers, Millennials, and Gen Z tick, and brings her original research, insights, humor, and practical tips to audiences eager to solve the generational puzzle.
Keynotes: 5 Books: 2 Videos: 8
Dean Lindsay
Change & Customer Service Expert / Humorous & Engaging Keynote Speaker / Award-Winning Business Author
A powerful keynote speaker with a HUMOROUS and engaging approach, Dean Lindsay is hailed as 'America's PROGRESS Agent' by The Strategic HR Forum . Dean's award-winning books have sold over 100,000 copies worldwide. His newest book, PROGRESS LEADERSHIP: Say NO To Change Management, is being released in September 2021.
Keynotes: 5 Books: 2 Videos: 4
James Lloyd
Motivational Business Speaker, President of 9 Screens International
What sets James apart from many others is his humor, and the way he uses it to touch hearts. As he says, "I wait until I have opened a man's mouth wide with laughter, then I pour a dose of truth down it."
Keynotes: 6 Books: 6 Videos: 3
Mark Mayfield
Solid Business Wisdom...Brilliant Comedic Style
Let's be blunt. People remember a speaker who does two things: provides information and does it in an engaging way. Mark delivers solid customized information, and keeps the audience laughing the entire time. If you want your audience to learn, why not let them have a great time doing it?
Keynotes: 5 Books: 4 Videos: 2
Kelly McDonald
Consumer Trends, Marketing and Sales Expert
Kelly McDonald is the creator of “How to Give Exceptional Customer Service,” the #1 selling business video series in the U.S. for over 3 years, Kelly is best known for her work in the areas of customer service.
Keynotes: 0 Books: 1 Videos: 3
Riaz Meghji
Human Connection Expert | Author of Every Conversation Counts
Hosting for brands such as Citytv’s Breakfast Television, CTV News, TEDxVancouver and MTV Canada, during the past two decades Riaz has interviewed thousands of experts and now teaches leaders how to connect authentically and have their messages resonate with clients, customers and co-workers.
Keynotes: 4 Books: 1 Videos: 3
Danny Meyer
CEO - Union Square Hospitality Group
Danny Meyer is the CEO of Union Square Hospitality Group and the founder of Shake Shack. Union Square Hospitality Group comprises some of New York’s most beloved restaurants, including Union Square Cafe, Gramercy Tavern, The Modern, and more.
Keynotes: 8 Books: 9 Videos: 3
Joseph A. Michelli, Ph.D.
Author, Speaker, Consultant
Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Airbnb, Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.
Keynotes: 8 Books: 2 Videos: 4
Blake Michelle Morgan
Customer Experience Futurist, Keynote Speaker, Author
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins).
Keynotes: 5 Books: 2 Videos: 2
Graeme Newell
Customer Loyalty and Branding Expert
Graeme Newell is a customer loyalty expert who shows organizations how to build deeper, more passionate relationships with their customers. Graeme turns complacent customers into passionate groupies. He is a world-renowned speaker, consultant and thought leader in emotional marketing.
Keynotes: 6 Books: 0 Videos: 3
Gerry OBrion
Speaker, Author, Executive
Gerry teaches billion dollar brand strategies that companies of any size and industry can use to build powerful differentiation to beat their competition and ignite word-of-mouth referrals, even with little to NO marketing budget. Your attendees will learn the power of "because" and how to leverage this in their messaging.
Keynotes: 5 Books: 1 Videos: 1
Alan O'Neill
The Change Agent
Alan O’Neill MBA is an international business consultant and non-exec board director working with blue-chip organizations across the spectrum of industry. From Financial Services, FMCG, Hospitality, Industrial, IT, Motor, Retail, Telcos, Tourism, Travel and others. With 30+ years of front line board level experience.
Keynotes: 2 Books: 0 Videos: 1
Susie Pecuch
Design The Customer Conversation
Susie Pecuch is an expert on getting your customers to do the marketing for you!
Keynotes: 6 Books: 1 Videos: 3
Jon Picoult
Customer Experience & Leadership Expert; Trusted Advisor to CEOs
If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the philosophy at the heart of Jon Picoult’s work, because building brand loyalty requires impressing customers, not just satisfying them.
Keynotes: 4 Books: 1 Videos: 3
Michelle Ray
Leadership & Accountability Catalyst: Acclaimed Speaker and Author of Lead Yourself First!
A former media executive and highly sought-after business speaker, Michelle Ray brings three valuable benefits to every presentation: a) achieve higher engagement and accountability b) readily embrace new realities at work, in business and in life c) practical and actionable new strategies to manage change and uncertainty in your organization.
Keynotes: 4 Books: 1 Videos: 4
Robert Richman
Expert on Employee Culture
Robert Richman is the author of the Culture Blueprint a systematic guide to building the high-performance workplace. He was a manager and culture strategist at Zappos.com and co-founded Zappos Insights, an innovative program focused on educating companies on the secrets behind its game-changing employee culture.
Keynotes: 5 Books: 4 Videos: 3
Ford Saeks
Business Growth Accelerator, Author, and Multi-type Entrepreneur
Ford Saeks delivers impactful, interactive and entertaining presentations that improve results! From start-ups to Fortune 500s, Saeks is widely recognized as a Business Growth Innovator. He has helped hundreds of organizations, in a variety of industries, boost sales and profits.
Keynotes: 4 Books: 7 Videos: 2
Mark Sanborn, CSP, CPAE
Inspiring Leaders to Turn the Ordinary Into the Extraordinary
Mark is the president of Sanborn & Associates, Inc., an idea lab for leadership development and turning the ordinary into the extraordinary. GlobalGurus.org lists Mark as one of the top leadership experts in the world.
Keynotes: 4 Books: 1 Videos: 3
Nick Sarillo
"Purpose-Driven Culture," Entrepreneur, and Author
CEO Nick Sarillo shares real-life ideas, strategies and processes that can turn any small business into a successful, high-performance organization. Nick’s restaurants serve as a great example of how living your company’s purpose and values creates a world-class culture achieving award-winning customer service, higher margins and an engaged, productive workforce.
Keynotes: 4 Books: 3 Videos: 1
Mark Schaefer
Keynote Speaker, Consultant, Bestselling Author of "Known"
Mark Schaefer is a globally-recognized keynote speaker, educator, business consultant, and author. Mark has worked in global sales, PR, and marketing positions for more than 30 years and provides consulting services as Executive Director of Schaefer Marketing Solutions.
Keynotes: 1 Books: 1 Videos: 2
Mark Scharenbroich, CSP, CPAE
Author of "Nice Bike"
It's all about Making Connections. Are your people fully connected to the mission, each other and the customer? Strong connections are vital in our lives, yet in today’s “virtual world” it is often difficult to make meaningful connections.
Keynotes: 5 Books: 1 Videos: 1
Ken Schmidt
Legendary Former Director of Communications Strategy at Harley-Davidson Motor Company
Former director of communications for Harley-Davidson Motor Company, he played an active role in one of the most celebrated turnarounds in corporate history. He is widely known as one of the business world’s most outspoken and provocative thought leaders.
Keynotes: 3 Books: 8 Videos: 11
David Meerman Scott
Business Growth Strategist and WSJ Bestselling Author of Eleven Books, Latest is Fanocracy
Fandom is not just for celebrities, it’s rocket fuel to grow business, too. A big shift is underway. People are overwhelmed by superficial online communication – longing for true human connection. Business strategist David Meerman Scott, author of Fanocracy, shows how top companies are harnessing passionate fans to grow.
Keynotes: 5 Books: 2 Videos: 3
Steve Simpson
Author of UGRs: Cracking the Corporate Culture Code
Keynotes: 10 Books: 12 Videos: 7
Raj Sisodia
Best-selling author and founding leader of the Conscious Capitalism Movement
The world is changing and human beings are evolving rapidly. Business-as-usual will no longer work. Raj’s inspiring and original research shows that companies rooted in higher purpose and built on love and care outperform dramatically financially while creating many kinds of value for all stakeholders, including society and the planet.
Keynotes: 5 Books: 12 Videos: 2
Michael Solomon
Expert on Consumer Behavior
A leading expert with cutting-edge approaches to sales and consumer psychology. He works with major marketers to help them understand what their brands really mean to the people who buy them.
Keynotes: 11 Books: 11 Videos: 9
Scott Steinberg
Business Strategist, Innovation + Trend Expert, Technology Futurist
Award-winning professional speaker, bestselling expert on leadership/innovation. Author of Make Change Work for You: 10 Ways to Future-Proof Yourself, Fearlessly Innovate, and Succeed Despite Uncertainty. Leading futurist/trends expert: 600+ outlets from CNN to TIME. Fortune 500 calls "defining figure” and "top trendsetter to follow."
Keynotes: 4 Books: 1 Videos: 2
David and Jonah Stillman
Gen X and Gen Z Father-Son Speaking Combo | Researchers, Authors, and Founders of GenGuru
Keynotes: 1 Books: 0 Videos: 2
Scott Svenson
Co-founders MOD Pizza
After founding and selling two successful businesses Seattle Coffee Company and Carluccio’s Ltd., Scott and Ally returned to Seattle. They began exploring ideas that combined their love of business, people and purpose. The goal? Create a people-first culture where everyone could thrive. The result was MOD Pizza.
Keynotes: 1 Books: 1 Videos: 1
Michael Tchong
Trends+Innovation Speaker, Adjunct Professor Univ. of San Francisco and UC Berkeley
Michael has founded four startups and is a highly rated speaker who created Ubertrends to map the future and shows how leveraging these tectonic shifts can propel innovation and change trajectories.
Keynotes: 6 Books: 5 Videos: 1
John Tschohl
Customer Service Guru, President at Service Quality Institute
For over 45 years, John Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment, he has the ability to emotionally communicate the power of the service strategy.
Keynotes: 5 Books: 4 Videos: 1
Bruce Turkel
Expert Branding Strategist & Author; CEO, TURKEL Brands
Bruce Turkel's concepts are simple but not simplistic. His methods are easy to understand and immediately actionable. His talks present a profound, proven, and potentially profitable way to build your brand strategy, increase sales and create real traction with your social media activities.
Keynotes: 4 Books: 3 Videos: 8
Steven Van Belleghem
Customer Focus Expert, Author, Keynote Speaker
Steven is an expert in customer focus in a digital world. He is a popular international keynote speaker. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way.
Keynotes: 5 Books: 2 Videos: 3
Michael Vickers
Michael Vickers
Michael Vickers is a business performance coach who helps great companies and individuals increase the value they bring to their clients to become the Preferred Provider in the markets they serve. Michael has been spreading his message of excellence fas a business author, coach and speaker for over 20 years.
Keynotes: 7 Books: 0 Videos: 4
Duncan Wardle
Former Head of Innovation and Creativity at Disney
The former Vice President of Innovation & Creativity at The Walt Disney Company, Duncan Wardle spent his 25-year career at Disney developing some of their most innovative ideas and strategies. Ideas that would forever change the way the company expands its impact, trains its employees, and solves problems creatively.
Keynotes: 11 Books: 9 Videos: 10
Nicholas J Webb
Top Speaker on Innovation, Healthcare and Customer Experience
Inspire your team to strive for excellence, let Nicholas take you and your audience on an incredible journey through his presentation.
- Awarded over 40 US Patents
- Bestselling Author
- CEO of LeaderLogic, LLC
- WesternU Adjunct Professor and Director of Innovation
Keynotes: 7 Books: 8 Videos: 3
Ari Weinzweig
Ari Weinzweig: The Spirit of Generosity; Founder of Zingerman's Deli, Breads, and Products
Ari Weinzweign founded Zingerman’s was founded as a small corner delicatessen in Ann Arbor, Michigan. Since then, Ari has been a serial social entrepreneur lending credence to the voice of generosity.
Keynotes: 5 Books: 4 Videos: 9
Bryan K. Williams
Purpose-Driven Customer Service Excellence
Dr. Bryan K. Williams is a keynote speaker, consultant, and author, who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world.
Keynotes: 1 Books: 0 Videos: 1
Ted Wright
Marketing Strategist & Visionary
Ted Wright helps audiences realize marketing concepts in ways they have NEVER perceived them. He is responsible for the resurgence of Pabst Blue Ribbon among urban hipsters and the adoption of Chocolate Milk among athletes.
Keynotes: 4 Books: 2 Videos: 3
Teri Yanovitch
Former Disney Institute Speaker & Corporate Culture Trainer
Teri Yanovitch is a full-time speaker, author, and facilitator. Her passion is helping organizations create a culture of service excellence. Her background experience began with the Hertz Corporation in Seattle Washington.
Keynotes: 3 Books: 4 Videos: 3
Gabe Zichermann
Technology Strategist: Employee and Customer Engagement, Tech-Life Balance
GABE ZICHERMANN is the world’s foremost expert and public speaker on the subject of gamification, user engagement and behavioral design and the Co-Founder of the behavior change software startup, Onward. Gabe recently was featured on 60 Minutes on the topic digital distractions vs productivity.
Topic Index
Browse topics in this category
- 24 Artificial Intelligence
- 24 Big Data
- 72 Branding / Marketing
- 110 Business
- 139 Business Growth / Strategy / Trends
- 43 CEO
- 136 Change Management / Organizational Change
- 106 Communication
- 13 Conflict Resolution
- 58 Corporate Culture & Governance
- 24 Corporate Social Responsibility
- 63 Customer Relations
- 27 Disruption
- 2 Distribution / Supply Chain Management
- 62 Diversity and Inclusion
- 35 Emotional Intelligence
- 93 Employee Engagement
- 103 Entrepreneur
- 30 Ethics / Values
- 61 Futurists / Trends
- 5 Hospitality
- 60 Human Resources / Workforce Issues
- 50 Influence
- 151 Innovation / Creativity
- 25 IT
- 274 Leadership
- 36 Management
- 36 Moderator / Facilitator
- 19 Negotiation
- 19 Networking
- 28 Productivity
- 1 Real Estate
- 9 Risk Management
- 12 Safety
- 87 Sales
- 35 Social Media
- 34 Storytelling
- 19 Stress Management
- 15 Sustainability
- 114 Teamwork / Teambuilding
- 78 Thought Leader
- 13 Trust / Honesty
- 322 Virtual
- 54 Work-life Balance