• Leaders Serve & Servers Lead: Keys to Inspire Exceptional Service

  Leaders Serve & Servers Lead: Keys to Inspire Exceptional Service

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  This session is designed to inspire and challenge you to serve better. No one can make you deliver exceptional service and you can't mandate your team to deliver exceptional service either. The focus will be on helping you cultivate a culture of service excellence in both your professional and personal lives.

  Learning Topics:

  • The key ingredients that inspire your team to deliver world-class service consistently.
  • Identifying the true beneficiaries of service excellence.
  • Understanding the key truth about appreciation.
  • Articulating how you provide exceptional service to your guests, your team, your own leaders, your family and yourself.
• Be a Mountain Climber

  Be a Mountain Climber

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  10 Tips to Overcome Any Barrier

  This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and transcend any obstacles in your path.

  Learning Topics:

  • Understand the power of repetition so that you can continue to deliver high performance in spite of stressful circumstances.
  • Describe the mandatory ingredient necessary for building positive and supportive.
  • Learn the key to remain anchored despite life’s disruptions that will enable you to be there to support others in their times of need, while supporting yourself at the same time.
  • Discuss the primary way to enhance your own value so you can continue to see what positive things you can bring to yourself, your work and the lives of others.
• Leading a 5-Star Team

  Leading a 5-Star Team

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  These types of leaders are unapologetically devoted to excellence and simply refuse to accept or celebrate mediocre performance from their team.

  This session will review the leadership skills and competencies needed to lead a 5-star caliber team. Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.

  Learning Topics:

  • How to build a team of highly engaged employees
  • 11 Non-negotiables of 5-star leaders
  • Becoming a leader that others want to follow
  • Communicating the purpose of each person’s role
• 7.5 Keys to Sustain Excellence on Your Team 8

  7.5 Keys to Sustain Excellence on Your Team 8

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  7.5 Keys to Sustain Excellence on Your Team

  The purpose of this session is to help leaders develop a strong team that consistently exceeds expectations. This session will explore the daily leadership habits and proven tactics to sustain excellence on any team.

  Learning Topics:

  • Daily review and practice of standards
  • Daily focus on exceeding expectations
  • Conduct ongoing audits
  • Call out indifference
  • Be 5 Stars all the time
  • Treat the staff the way you want them to treat their customers
  • Look at the process … not the person
  • Do you believe in the potential of each person on your team?
• Work Like You Own It

  Work Like You Own It

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  Six Habits of Service Superstars

  This session will review the work habits and approach to service that world-class employees have. Special emphasis will be placed on six habits of service superstars. All attendees will leave this session with practical and applicable tools/concepts to use immediately.

  Learning Topics:

  • Habit #1: How (and who) will I “wow” today?
  • Habit #2: Identify customer preferences
  • Habit #3: Give teammates recognition
  • Habit #4: Be an ambassador
  • Habit #5: Develop personal service standards
  • Habit #6: Own complaints

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