Bryan K. Williams Purpose-Driven Customer Service Excellence

Provides attendees with the knowledge and skills needed to effectively serve their customers in a world-class manner. 

Workshop Overview:This course focuses on proven concepts and techniques to provide exceptional service in any industry. The goal is for everyone to take away applicable and relevant concepts to apply at their jobs immediately.Learning Topics: Customer Service vs. Customer Engagement to Enhancing your Service Touchpoints to Steps of Service to Universal Service Rules

Title:From Great to World-ClassWorkshop Overview:How exceptional is your service culture? "From Great to World-Class" will focus on five essential aspects of strengthening and sustaining a strong service culture. Learn how to incorporate ancient proverbs from various cultures to refocus on key service basics, emphasize the "power of one" in the service experience and look at potent ways to engage your team's hearts and minds.Learning Topics: Define the "ultimate service experience" for your organization and how to implement it to articulate your organization’s purpose in the world of Power of focusing on continuous improvement to identify  the leadership skills needed most to drive a culture of excellence to apply methods to engage your staff so they work with a vested interest in the team. Target Audience: All Leadership

The purpose of this session is to help leaders develop a strong team that consistently exceeds expectations. This session will explore the daily leadership habits and proven tactics to sustain excellence on any team.Learning Topics: Daily review and practice of standards of Daily focus on exceeding expectations of conduct ongoing.Treat the staff the way you want them to treat their customers. Look at the process...not the person. Do you believe in the potential of each person on your team?

Target Audience:All Leadership

Title:Leading a 5-Star Service Team Description of 5-star leaders:These types of leaders are unapologetically devoted to excellence and simply refuse to accept or celebrate mediocre performance from their team.Workshop Overview:This session will review the leadership skills and competencies needed to lead a 5-star caliberteam.Special emphasis will be placed on proven techniques and processes used by highly effective leaders worldwide.Learning Topics: How to build a team of highly engaged employees of Non-negotiables of 5-star leaders or Becoming a leader that others want to follow or Communicating the purpose of each person’s role Target Audience :Allleadership

Six Habits of Service Superstar's Purpose:To review the mindset, habits, and skills to work with a sense of ownership.Workshop Overview:This session will review the work habits and approach to service that world-class employees have.Special emphasis will be placed on six habits of service superstars. All attendees will leave this session with practical and applicable tools/concepts to use immediately.Learning Topics:Habit #1: How (and who) will I “wow” today? Habit #2: Identify customer preferences Habit #3: Give teammates recognition Habit #4: Be an Ambassador Habit #5: Develop personal service standards Habit #6: Own complaints Target Audience:All staff