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Bryan K. Williams Purpose-Driven Customer Service Excellence

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  • The Double Platinum Rule Bryan Williams

    Bryan Williams on Customer Service.

  • Leaders communicate the purpose

    Leaders always communicate the purpose. We need to raise up a generation of leaders who stop blaming their team's low performance on the economy, the local culture, the age group....and start looking in the mirror. "Do I genuinely believe in the potential of each person I am privileged to lead?" The true answer to that question will always jump out of you.

  • Bryan Williams at the Venetian Las Vegas

    Re-live Bryan's presentation from the 2016 Convention for the Int'l Spa Association. Always remember to have honor for your work, your customer, and your brand. From this day forward, do everything you can to keep this ground sacred.

  • The powerful purpose of your role

    Focus on the purpose of your role, and everything will change...for the better.

  • Lift me higher

    Lift me higher. What if each person you are fortunate to lead says these words to you today? "Push me. Challenge me. Inspire me. Accept nothing less than my absolute best. Don't accept my excuses.