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Blake Michelle Morgan Customer Experience Futurist, Keynote Speaker, Author

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Select Keynotes

  • A Simplified Approach to Shaping Customer Experience With Technology
  • AI Can Create Compelling Customer Experiences
  • Blake’s Top 5 Customer Experience Predictions
  • How To Use Bots And Messaging Apps To Improve Your Customer Service
  • How To Use Bots And Messaging Apps To Improve Your Customer Service
  • More Is More: How To Create Knock Your Socks Off Customer Experiences
  • The Future Belongs To Companies That Create Incredible Customer Experiences
  • The ROI of Social Customer Care

Select Book Titles

  • 2019 The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
  • 2017 More Is More: How the Best Companies Go Farther and Work Harder to Create ...

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon, Omron and more.

Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube.

She lives in the Bay Area with her husband, daughter and their two dogs.


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