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Blake Michelle Morgan Customer Experience Futurist, Keynote Speaker, Author

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Select Keynotes

  • A Simplified Approach to Shaping Customer Experience With Technology
  • AI Can Create Compelling Customer Experiences
  • Blake’s Top 5 Customer Experience Predictions
  • How To Use Bots And Messaging Apps To Improve Your Customer Service
  • How To Use Bots And Messaging Apps To Improve Your Customer Service
  • More Is More: How To Create Knock Your Socks Off Customer Experiences
  • The Future Belongs To Companies That Create Incredible Customer Experiences
  • The ROI of Social Customer Care

Select Book Titles

  • 2024 The 8 Laws of Customer-Centric Leadership: New Rules For Building a Business Around Today's Customer
  • 2019 The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
  • 2017 More Is More: How the Best Companies Go Farther and Work Harder to Create ...

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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning

Blake is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.

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