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- Change Management / Organizational Change
- Customer Relations
- Journalism / Literary / Author
- Technology / Alternate Technology
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Blake Michelle Morgan Customer Experience Futurist, Keynote Speaker, Author
"I thoroughly enjoyed attending a workshop led by Blake at a recent CX conference. She is a well-respected expert in the CX field and her insights are valuable to CX practitioners and business leaders looking to deliver better experiences to their customers. I appreciate her approachable and conversational style which encouraged participation by all workshop attendees."
"In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake's contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement."
"Blake delivered an excellent private CX session to our $20bn technology unicorn client from China. She spent decent amount of time to discuss the approach and deliverables with my firm. After completed the session, she also followed up to answer more questions for our client. We had a great experience working with Blake!"
"Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line."