David Avrin, CSP, Global Speaking Fellow President, The Customer Experience Advantage

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Ridiculously Easy to Do Business With
Ridiculously Easy to Do Business With

How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster, offer greater convenience and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, Global Speaking Fellow shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.

Participants of this session will:

Better understand the cause and pervasiveness of the shift in customer and client behavior

Recognize the important distinction between customer service and customer experience… and why that matters.

Understand a day in the life of their customer and create alignment between their needs and our deliverables.

Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.

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2024 Ridiculoulsy Easy to Do Business With - A practical guide to giving customer what they want - how and when they want it.
2021 The Morning Huddle - Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business
2019 Why Customers Leave (and How to Win Them Back!)
2016 Visibility Marketing
2009 It's Not Who You Know. It's Who Knows You!

One of the most in-demand and charismatic Customer Experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

David's business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It's Not Who You Know, It's Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.

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David Avrin, CSP, Global Speaking Fellow President, The Customer Experience Advantage

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