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Robert Richman

Expert on Employee Culture

Robert Richman is the author of the Culture Blueprint a systematic guide to building the high-performance workplace. He was a manager and culture strategist at Zappos.com and co-founded Zappos Insights, an innovative program focused on educating companies on the secrets behind its game-changing employee culture.

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Bio

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies.

As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

His book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego (though he’s on the speaking tour most of the time).

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Keynotes

Featured Keynote

CHOOSE YOUR EXPERIENCE
THE OPEN SPACE EXPERIENCE

The smartest people in the room are your own people. So why should strategy be determined by only the top brass or an outside consultant?

Using principles of high performance and self-organization, Robert creates a game that lets the group to focus on what they are most passionate about then follow up with recorded insights and action items.

Tony Hsieh had Robert use this this as the opening event for his Downtown Project’s off site and many team members called it the most productive time they had ever spent on the company. Robert has also facilitated Open Space for Intuit and BNI.THE OPEN SPACE EXPERIENCE

The smartest people in the room are your own people. So why should strategy be determined by only the top brass or an outside consultant?

Using principles of high performance and self-organization, Robert creates a game that lets the group to focus on what they are most passionate about then follow up with recorded insights and action items.

Tony Hsieh had Robert use this this as the opening event for his Downtown Project’s off site and many team members called it the most productive time they had ever spent on the company. Robert has also facilitated Open Space for Intuit and BNI.

HIS EXPERIENCE DELIVERS:
- A fun, safe environment to explore the most important issues
- All the most important topics to achieve your goal
- A fun, safe environment to learn the truth
- Connection across departments
- An actionable report, across the company
- A renewed spirit in the culture

Culture Hacking

Culture Hacking

To create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change. Audiences are excited to become culture hackers and often report making changes the very next day.
Built for Growth: The Values-Based Company

Built for Growth: The Values-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES
SURPRISE AND DELIGHT YOUR CUSTOMERS AND EMPLOYEES
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

IN THIS KEYNOTE, YOU’LL GET:

A highly entertaining and engaging experience.

The principles of outstanding customer service.

Why customer complaints are gold.

How to create a culture of surprise and delight from within.

Key hacks to put to use, immediately.