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Robert Richman Expert on Employee Culture

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“Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!”

Cheryl Bauman – General Motors, Facilitator in Standards for Excellent

“After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.”

Clay Cosse – Manager, Toyota

“When we booked Robert, we knew that his content and delivery would be impressive. Little did we know he was going to revolutionize the way each one of us perceives and engages in our own company culture. From Executive Management to employees at every level within our HQ office, we have seen extremely positive, radical changes in tactics, across-the-board attitude, willingness to engage in the co-creation of strategies and solutions, and the way we conduct day-to-day business.”

Ivan Meisner CEO, Business Networking International (BNI)

“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

Richard Findlay – Vice President