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Lisa Ford Customer Loyalty Expert

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Select Keynotes

  • Change Works
  • Create A Customer Focused Team
  • Customers as Partners: Build Loyalty and Repeat Business
  • Everyday Excellence
  • Exceptional Customer Service
  • How to Lead a Team
  • Why Customer Service Is NOT Enough

Select Book Titles

  • 2009 Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits
  • 2001 Customer Service Excellence: It's in the Details
  • 1996 Only the Best Series (on Success, Customer Service, Leadership)

Lisa Ford has over 20 years of experience presenting to businesses, associations and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork and change.

As the creator of “How to Give Exceptional Customer Service,” the #1 selling training series, Lisa is best known for her work in the areas of customer service. Her other training resources include “Developing a Customer Retention Program” and “Building a Customer Driven Organization: The Manager’s Role and Personal Power.” She has also customized numerous training programs for clients to use in their ongoing education efforts. Her most popular book is Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits.

Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association, American Veterinary Medical Association, among dozens of other corporate and association clients.

Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association in 2002, and is one of less than 240 speakers who have been given that honor over the last 40 years. She also serves as a Board Member of the College of Arts and Sciences at the University of Tennessee.

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