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John Tschohl Customer Service Guru, President at Service Quality Institute

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Select Keynotes

  • e-SERVICE
  • EMPOWERMENT: A WAY OF LIFE
  • John Tschohl always customizes his presentation to your specific industry and individual needs. Presentation titles can be tailored for your organization.
  • SERVICE RECOVERY
  • THE LEADERSHIP CHALLENGE: HOW TO KEEP CUSTOMER SERVICE QUALITY ON TRACK
  • THE SERVICE STRATEGY

Select Book Titles

  • 2014 Achieving Excellence Through Customer Service
  • 2013 Moving Up
  • 1994 Cashing In
  • 1993 The Customer Is Boss
  • 1991 Achieving Excellence Through Customer Service

For over 45 years, John Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense. With his credibility and focus on empowerment, he has the ability to emotionally communicate the power of the service strategy from top executives to the total workforce.

Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and esteemed by senior executives as the most powerful must-reads in Customer Service. John’s common sense message is built around his 45 years in speaking, designing training programs, and developing a high-performance workforce.


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