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- Consumer Trends
- Corporate Culture & Governance
- Customer Relations
- Teamwork / Teambuilding
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Teri Yanovitch Former Disney Institute Speaker & Corporate Culture Trainer
Teri Yanovitch highlights what it takes to create a culture of service excellence. She talks about how "looking through the lens of the customer" should be the focus of any service driven organization. The components that make up the ideal customer experience are presented through stories and examples. Recognizing the importance of "Everything Speaks" in your physical environment to creating a "WOW" in the service delivery are covered. In order to run a world-class organization, it starts with identifying the true product for all employees in the organization Teri reveals. This is the foundation for where the culture is laid.
Every employee makes an impact upon the customer experience.
Promotional Video on Creating a Culture of Service Excellence.