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- Consumer Trends
- Corporate Culture & Governance
- Customer Relations
- Teamwork / Teambuilding
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Teri Yanovitch Former Disney Institute Speaker & Corporate Culture Trainer
Outstanding Service Begins with Touchpoints
Every touch point with a customer is an opportunity to build a relationship. Service mapping is a tool to help move from mediocre service to excellent service at every touch point. The cumulative effect creates a consistent and seamless amazing customer experience for your customers.
How the Best Companies Plan to Stay on Top
In today's world it is difficult to rest on your laurels even when you are on top because the competition will always be nipping at your heels. This article shows how Amazon and other world-class companies are planning to stay on top.