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- Artificial Intelligence
- Big Data
- Consumer Trends
- Customer Relations
- Futurists / Trends
- Journalism / Literary / Author
- Retail and Consumerism
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Steven Van Belleghem Customer Focus Expert, Author, Keynote Speaker
This video features the best scenes of Steven Van Belleghem's 2019 keynotes on the future of customer experience.
Steven Van Bellegham explains the main drivers that are driving customer service of the future. While we still have technology, the combination of AI, 5G, Quantum Computing and Robotics will drive time with product to delivery to be faster, so #1 is Time. Customers expect hope in the way that they are hopeful about engaging with excellence and attention to detail, so Hope is #2. Customers have Fears. They fear climate change and impact on the carbon footprint, so Fears are #3.
Every business leader should watch Disney's movie 'Inside out'. It is the story about the emotions in our head. If you watch the movie, you'll see that we have 5 basic emotions and 4 of them are negative. That explains why customers are complaining the entire time. Well, if you all this, then the future of customer relations becomes really clear. You need fantastic digital interfaces to neutralize all the negative emotions and because of that 'Joy' can score points with customers. That's how I see the future of customer relations.
How we could reinvent B2B customer experience? By reverse engineering the customer's needs back to today and creating specialized AI technologies to meet them.
Steven Van Belleghem is an international keynote speaker. His core expertise is customer experience in a digital world.
The best scenes from 2018 presentations: Keynote speaker Steven Van Belleghem on the Future of customer experience. In 2018, Steven gave more than 100 keynotes in more than 25 countries. His topics are the link between technology and customer experience. His keynote presentations are about the future of customer experience, artificial intelligence and customer experience, and much more. Please check out these 11 short clips from keynote speaker Steven Van Belleghem on the future of customer experience.
On September 28 2018, President Obama came to Amsterdam for a presentation. Steven Van Belleghem was asked to give a keynote presentation at the beginning of the event. Steven shared an update of his 'customers the day after tomorrow' keynote presentation.
Everyone gets a magic band at Disney. Steven explains.