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Jenn Lim CEO & Chief Happiness Officer of Delivering Happiness, Culture Book Creator and Consultant at Zappos

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Select Keynotes

  • Brand Builders: Ways to enhance customer experience & engagement
  • How happiness as a business model = profits, passion and purpose.
  • How to build company culture
  • Keynote: Creating a Culture Impact from ME to WE to COMMUNITY
  • The process and key elements of building a culture of happiness, positivity and wellbeing that builds a strong brand
  • WOW Customer Service

Select Book Titles

  • 2010 Delivering Happiness: A Path to Profits, Passion, and Purpose

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Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”

Along with her “fearless leader” CHO responsibilities, Jenn manages a demanding speaking schedule that sends her around the world to deliver a message of passion, purpose, culture, and happiness. If you ask her, Jenn will tell you she never imagined the opportunities that she has today, but she often recalls a particular turning point in her life, which foreshadowed her path. While studying at UC Berkeley, she mistakingly walked into a poetry class and was expected to read her poems aloud. Another student came up to her after class and said “I loved that line.” It was in that moment that Jenn realized that words have power, and became the reason that she focuses so much energy on her speaking engagements today. She says: “If I affect someone in some way it’s worth it… somehow I ended up in this place where I have a bigger platform to do it now but it comes back to the same thing — to inspire and be inspired.”

Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. She was a foundational part of the team at Zappos who proved that happier employees = happier customers = profitable/sustainable business (and most importantly, meaningful lives).

In 2010, Jenn led the launch and management of Tony’s book (Delivering Happiness) which has sold almost a million copies worldwide and hit #1 on bestsellers lists like the New York Times, Amazon and USA Today. It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been translated into 20 languages.

DH has evolved from a book to a company and global movement represented by over 110 countries. Today, she’s dedicated to growing DH to inspire happiness in people, communities and companies so that together, we can create a happier world.

Fun Facts

Has a self-proclaimed PhD in parallel parking.

She cooks once a year (average calculated since birth).

Summited Mt. Kilimanjaro, and the first thing she did afterwards was drink a bottle of Mt. Kilimanjaro beer. Actually, several bottles.


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