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Blake Morgan Customer Experience Futurist, Keynote Speaker, Author

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Select Keynotes

  • Designing AI Experiences That Customers Remember
  • 4 Ways to Make a Customer Experience a Decision
  • The 8 Laws Of Customer Focused Leadership

Select Book Titles

  • 2024 The 8 Laws of Customer-Centric Leadership: New Rules For Building a Business Around Today's Customer
  • 2019 The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
  • 2017 More Is More: How the Best Companies Go Farther and Work Harder to Create ...

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. Blake has taught courses at Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning

Blake is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs.

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