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- Business Growth / Strategy / Trends
- Customer Relations
- Futurists / Trends
- Innovation / Creativity
- Thought Leader
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Nicholas J Webb Top Speaker on Innovation, Healthcare and Customer Experience
The right keynote speaker adds something special to your event. They take your message, repackage it and deliver it back to your people with an unmatched power and vigor. Bringing in an outside voice creates a nonreplicable spark and authority. Not only can they help you get your message across but they can help boost motivation, change their way of thinking and leave your people feeling energized and inspired.
Nicholas Webb is a world-renowned innovation thought leader and expert on customer experience design. His upcoming book “What Customers Crave” www.whatcustomerscrave.com/about-book/ outlines the new science of customer experience and how the worlds of innovation and customer experience design have now collided. Nicholas provides customer experience strategy, insights and training to some of the top brands in the world. Nicholas provides services to organizations across many industrial verticals including healthcare, guest services, call centers, retail, B2B. Nicholas is also one of the country's top keynote speakers on the topic of customer experience and customer service.
How the Best Brands are Destroying the Competition Through Disruptive Innovation
True Subject Matter Expert Unlike many speakers that speak on the topic of healthcare. Nicholas is a world-renowned healthcare innovator that has been awarded over 42 patents by the US Patent and Trademark Office for a wide range of healthcare technologies. These technologies range from wearable medical devices to one of the world’s smallest medical implants, to consumer and electronic innovations. In his landmark book, The Cost of Being Sick he predicted over 15 years ago the current state of healthcare. Today audiences are looking for real-world experts, not theorists.
There are four massive shifts that are occurring today that all leaders must leverage to drive sustainable growth and profit. These future trends when leveraged by the best business leaders will drive the best innovations, build exceptional customer experiences and create a culture that attracts and keeps the best talent including the all-important millennial talent. Top leaders will also leverage the power of Connection Architecture, Disruptive Innovation, Consumerization and Enabling Technologies to build superstar organizations.
Unlike many speakers that speak on the topic of Innovation. Nicholas is a world-renowned innovator that has been awarded over 42 patents by the US Patent and Trademark Office for a wide range of consumer, industrial and healthcare technologies. In his landmark book, The Innovation Playbook he created the framework for how to make innovations succeed in business. As a Senior Partner at Lassen Scientific, Inc. Nicholas provides consulting services to some of the best brands in the world giving him REAL experience in the REAL world of innovation and technology.
Studies have shown that while 80% of companies say they deliver “superior” customer service, only 8% of people think these same companies actually do deliver “superior” customer service. Let’s face it, today most customer service programs are a disaster. Most organizations have been sold the promise that if they just use the right software, analytics tools, and processes they will be able to manage their customer relationships and deliver what the customer wants every time.
While kicking around the possibility of getting into the toy business, entrepreneur Nicholas J. Webb found that industry experts felt that the best way to turn a profit was to create a toy that children would get sick of within a week or so. After their excitement over a new plaything had waned, they’d toss the toy and buy another one. www.hanztoys.com