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Lisa Ford Customer Loyalty Expert
Research, exit interviews, and our own experiences tell us over and over again that the number one reason employees leave a job is their direct manager.
Culture is reflected in how people behave. It is a given if you want to change your culture, you must change behaviors. Leaders set the example as they demonstrate it’s about everyone’s behavior. Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Here are strategies that need to be on your agenda.
Be reliable. Do the basics well. Have an engaged team. Talk about the customer and the experience often. Step up and be the leader.