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Lisa Ford Customer Loyalty Expert

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  • This Terrible Management Trait Is the Top Reason Employees Leave

    Research, exit interviews, and our own experiences tell us over and over again that the number one reason employees leave a job is their direct manager.

  • Create a Customer Focused Culture

    Culture is reflected in how people behave. It is a given if you want to change your culture, you must change behaviors. Leaders set the example as they demonstrate it’s about everyone’s behavior. Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Here are strategies that need to be on your agenda.

  • The 5 Essentials to a Customer Experience

    Be reliable. Do the basics well. Have an engaged team. Talk about the customer and the experience often. Step up and be the leader.