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Shep Hyken Customer Service and Experience Expert
Select Testimonials
“From reading your books and watching your on-line videos, I had high expectations of you and you exceeded them all. The ‘High-energy’ description doesn’t do you justice. Thank you for delivering a great keynote speech in a most memorable way.”
“Throughout the convention the attendees at our opening session were commenting to me about the great takeaways they were bringing home from your perspective on client services.”
“It was truly a pleasure working with you. From start to finish, you offered nothing but ‘Lexus-like’ professionalism and courtesy to our program staff and dealership associates, and you tailored your presentation to the overall theme of our conference. We truly hope you’ll list us as a reference for any future opportunities that you might have.”
“Your ‘Moments of Magic’ helped make this year’s meeting a great success. We needed a true professional to bring things ‘up’ on the last day, and we certainly made the right decision in giving that assignment to you.”
“I was particularly pleased with your ability to deliver the internal customer service message in terms that our audience could relate to. Many attendees commented that it was as if you were a long time member of our organization.”