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Kerry Bodine Author & Customer Experience Expert
Kerry works methodically to understand audience characteristics to make her presentations address the needs of both senior-level and international attendees. I hired Kerry to present on the main stage and at smaller, private speaking events — each of which has resulted in great audience feedback and results.
This eye-opener gives you a comprehensive, need-to-know look at how smart companies achieve sustainable success in dealing with customers. Hint: It involves the entire organization, not just those on the”‘front lines.' The GPS-like guidance provided here is invaluable.