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John Tschohl Customer Service Guru, President at Service Quality Institute
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“John Tschohl gets it: companies have nothing without customer success. John is the guru when it comes to customer service, understanding and explaining how every interaction with a customer can help, or hinder, a company. I intvited him to present his ideas about customer service to my management team and was impressed with his inclusion of how companies can use rapidly growing social technologies to communicate and track customer expectations. John not only shared great ideas, but he also included great examples that impressed upon my team the increasing importance of customer service in this new Social era.” Marc Benioff Chairman & CEO of Salesforce.com
Dear John: Thank you for taking such a key leadership role at IRTA's 31st International Convention in Pittsburgh. I was so impressed by your message of the importance of providing top flight customer service in the modern trade and barter industry. I agree with you 110%, we in the modern trade and barter industry are in the service industry and we need to develop programs along the lines that you suggested so as to assure the growth and success of our beloved industry! I definitely want to talk to you in the near future about using you for some specific training programs. You are a terrific guy with a very worthwhile message that anyone in their service business should listen to and seriously consider adopting into their own companies! Thanks again for all your help – you really made the Pittsburgh Convention something special! Ron Whitney Executive Director IRTA