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Heather R. Younger
Founder & CEO of Employee Fanatix; 2x Tedx Speaker; Consultant; Bestselling Author
Heather is a leading expert on Caring Leadership® and active listening at work and the Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm. Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity.
Bio
Heather R. Younger, J.D., CSP, is a leadership and workplace culture keynote speaker, four-time bestselling author, and creator of the C.A.R.E. framework for Unshakable LeadershipTM. Named an Inc. Top 50 Leadership and Management Expert and a Thinkers50 Radar Thought Leader, she helps organizations build leaders and cultures strong enough to handle what's next.
With more than 20 years leading teams through reorgs, mergers, acquisitions, and technology shifts, Heather knows what it takes to stay grounded when the pressure won't let up. Her research includes analysis of 40,000+ employee survey comments and 350+ leader interviews, grounding her work in what people actually experience, not just what looks good on paper.
She is the author of The Art of Active Listening, The Art of Caring Leadership, The Art of Self-Leadership, and the forthcoming book The Unshakable Team, and she hosts the podcast Becoming Unshakable. Her clients include United Healthcare, Kaiser Permanente, the CDC, Prudential, DuPont, and Xerox.
Keynotes
Featured Keynote
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The Case for Caring Leadership: Build High-Trust Teams, Boost Engagement and Retention, and Drive Performance
“Care at work” is often dismissed as soft or optional. But in a workplace defined by AI acceleration, change fatigue, and increasing leadership pressure, the absence of care creates disengagement, turnover, and fractured teams.
Caring leadership isn’t a perk, it’s a business strategy. Leaders who intentionally build trust create teams that communicate better, execute faster, and stay engaged, even across remote and hybrid environments.
Based on her bestselling book The Art of Caring Leadership, Heather R. Younger shares insights from 40,000+ employee comments to reveal what care actually looks like at scale: measurable, operational, and leader-owned. She introduces the Nine Daily Behaviors of Caring Leadership®, a practical framework that helps leaders strengthen culture, improve employee experience, and reduce preventable turnover, without lowering standards.
Audiences will leave with:
- The Nine Daily Behaviors of Caring Leadership® that build trust and accountability
- Practical ways to scale care across remote, hybrid, and distributed teams
- Repeatable actions that increase engagement, retention, and performance
- A clear framework for making care an operational leadership practice
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The Unshakable Team: Navigate High-Stress Situations, Rebuild Trust After Setbacks, and Sustain Performance Without Burnout
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The Self-Leadership Imperative: Turning Personal Growth into Collective Impact
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Listen Like You Mean It: Build trust, strengthen relationships, and drive results with a repeatable approach to making people feel heard
Topics
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