• Thermostat Cultures — How People Proactively Set the Temperature for the Culture They Desire

  Thermostat Cultures — How People Proactively Set the Temperature for the Culture They Desire

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  What temperature do you aim to set for how you do what you do? Do you have an intentional strategy with your people to shape your culture? Research continues to show that only 20% of people feel connected to their culture, yet 90% say that is exactly what they want. The best leaders and organizations engage the minds and hearts of their people and proactively shape the culture for HOW they move, together.

  Thermostat Cultures is about the proactive process the best leaders and teams lead in order to inspire and engage the people around them. What temperature will you set with the people in your life and career? This engaging keynote showcases the process iconic brands and teams use to intentionally shape the culture they want for tomorrow!

  A thermometer is stuck in reactionary mode. A thermostat is proactive and sets the temperature. This interactive keynote will deliver inspiring stories, new ideas, and actionable items that leaders can leverage to immediately begin strengthening their culture and accountability.

  Learning Outcomes:

  • Defining "Culture" and the Temperature You Set
  • Examples of how to proactively shape the culture you desire
  • The 6A Process for Leading Change
  • Changing from Reactive to a Proactive Mindset
• Step Back From The Baggage Claim — Stepping Back to Move Forward with Mission and Servant Leadership

  Step Back From The Baggage Claim — Stepping Back to Move Forward with Mission and Servant Leadership

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  How do we respond to obstacles, delays and cancellations in life and work? How we move through the world each day impacts our outcomes, experience and those around us. Research continues to remind us that the authoritarian style of leadership burns bridges rather than builds them. Power within groups of people has shifted and it no longer sits in the top down style of leadership. Hierarchy has been put on the shelf and people who serve, engage and bring people into participation in the culture are thriving. They serve a Mission greater than self and inspire others to bring their gifts to strengthen the whole. Sometimes we need to just step back from the baggage claim and then respond with action.

  In this keynote, the audience is challenged to step back from their own routines and identify ways to stay focused on the Mission and opportunities to serve.

  Learning Outcomes:

  • An inspiring return to your Mission, Purpose and Servant Leadership mindset
  • Stepping Back to see new perspectives and opportunities
  • Examples of how small actions create positive change in leaders and teams
• Busy vs. Effective — Remembering Purpose While Navigating Through Times of Change

  Busy vs. Effective — Remembering Purpose While Navigating Through Times of Change

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  Change-ology

  Are you busy or effective? In a world that often honors busyness over effectiveness, where are your opportunities to lead change? Technology and the world as a whole are changing rapidly every day. You must have a philosophy for how you and your team will approach the change. What was here to stay yesterday is already gone today. In times of constant change, leaders must have a mindset that visions for the future, but embraces agile thinking in their plans. They preserve the core and stimulate progress at the same time. The best leaders, teams and organizations teach their people to utilize the 6 A process for leading change in order to effectively navigate their way through times of change. This keynote gives a thought-provoking look at the change process and equips you with a framework to move forward.

  Learning Outcomes:

  • Identifying Busyness vs. Effectiveness
  • How clarity of priorities impacts daily performance
  • The process to ReMember that leads individual and organizational change
• Seeing With New Eyes — How the Most Innovative People See New Possibilities

  Seeing With New Eyes — How the Most Innovative People See New Possibilities

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  Are you stuck in a rut or do you see new creative possibilities? What is to be learned from the lessons of the Sky Mall magazine, Heinz 57 Ketchup, the Pop-a-Shot arcade game, a British grocery store chain, and Pike's Place Fish Market? Why was Dunkin' Donuts able to expand their growth globally while Winchell's Donuts growth inched along? How do innovative thinkers think and how is it impacting our world in the age of AI, Amazon, Airbnb, Netflix and Uber? In a world that is changing so rapidly, the best leaders, teams and organizations must learn to practice innovation in small ways in their operations, keep their eyes open for big moves, and agile enough to keep their mission alive. In this fascinating keynote, participants minds will be flung open and at the same time delivered tangible questions to lead the next innovations along your path.

  Learning Outcomes:

  • Examples of disruption that have changed "the way we've always done it"
  • Questions of innovation that lead to individual and organizational breakthroughs
  • How the 6A Process for Leading Change stimulates progress
• The Future Of Leadership — The Power Shift From Top Down to Participatory

  The Future Of Leadership — The Power Shift From Top Down to Participatory

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  Welcome to the future and the participatory world of leadership. Power has shifted and it no longer sits in the top down style of leadership. Hierarchy has been put on the shelf and tribes of influence are being deployed. The future of leadership and the effectiveness of teams and organizations lie in the hands of those who engage the minds and hearts of their people with a participatory style—connected to a compelling mission and movement. From global brands to one office shops, this leadership revolution is here to stay. In this session you will learn about the profound leadership styles influencing people in the world today and strategies to bring your people into the creation of your culture.

  This keynote is about naming what compelling leadership looks like in today's world and will introduce actionable content to elevate your leaders, employees and even customers. It's no secret that we live in a fast-changing, global world. The generational shift is happening even as we speak. We're adjusting to differing economic climates and styles of communication are evolving as rapidly as ever. The path ahead requires specific skills that haven't always been developed. 7 key attributes of 21st Century Leadership are needed in order to thrive in the future. Are you a Servant Leader, Storyteller, Collaborator, Innovator, Daredevil, Adaptable, Global Citizen? The very best leaders, teams, and organizations infuse 21st Century Leadership throughout their DNA. This interactive keynote will provide inspiring examples of leadership and leave participants motivated and prepared to elevate their own leadership practice.

  Learning Outcomes:

  • Intro to the 7 Key Attributes of 21st Century Leadership
  • Reclaiming the hijacked term of "Leadership" by defining authentic leadership
  • Communication tools to lead in a participatory world
• Delighting Every Customer: The Epic Experience Brands Create to Win

  Delighting Every Customer: The Epic Experience Brands Create to Win

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  If you think we live in a transactional world, you're wrong. Welcome to the experience economy. Our lives and daily existence is created by a string of experiences that we participate in. Is the experience you are creating for others EPIC?

  The idea is not just to attract a customer, but to delight a loyal follower and co-creator in your experience. The best brands in the world delight their customers from the moment they step foot on their property and woo them with delight through the five senses and authentic engagement.

  How does Chipotle, Starbucks, Fantasy Football and Waze invite you into participating in the creation of your own experience?

  How does Wendy's, Southwest Airlines, AirBnb, and Pike's Place Fish Market differentiate their experience through delight?

  Delighting your customers begins with a mindset and follows through with intentional action. How will you and your team delight today?

  Learning Outcomes:

  • Examples from global brands about specific adjustments they made to shift the mindset and behavior of their employees.
  • 3 key elements to creating an epic experience that delights.
  • Motivation for turning your transactional interactions into transformational experiences.

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