In this generations-in-the-workplace keynote, Karen leverages her signature humor, candid stories, and real-world examples to make generational differences relatable, while giving audiences practical ways to work through them. She connects generational understanding with emotional intelligence, helping people navigate the moments when different expectations collide.

From a misread email to a tense conversation about how work gets done, audiences learn to interrupt familiar patterns and approach one another differently.

People leave with a shared language for navigating differences and tools they can use in their very next conversation—building trust one interaction at a time.

• See the Person Beyond the Generation
  Understand how generational experiences shape expectations without reducing people to stereotypes.
• Uncover What’s Behind the Friction
  Recognize how assumptions and unspoken expectations turn everyday differences into workplace conflict.
• Trade Judgment for Curiosity
  Ask better questions, understand another perspective, and make room for a more productive conversation.
• Catch. Check. Choose.
  Catch your reaction, check your assumptions, and choose a response that builds connection instead of tension.
• Build Trust in Everyday Moments
  Communicate expectations openly and turn small interactions into stronger working relationships.

It’s easy to support change in theory. It gets more complicated when it asks something of us.

With her signature humor and honest, relatable perspective, Karen explores why people respond to change differently—and how those reactions affect the people around them. She connects big workplace shifts with the everyday moments where adaptability matters: learning a new tool, adjusting to a different leadership style, or rethinking an approach that once worked well.

Her Relate. Repeat. Rethink. approach gives audiences a practical way to move from awareness to action: