Most global businesses today have wide ranging customer sets, with multinational needs and solutions. Those that are well positioned for success will have workforces resembling the customer base and community as a whole. Without diversity of thought and experience, the customer base cannot be understood or properly served. Diversity in the workforce and equal treatment are therefore prerequisites for any successful organization. In order to represent everybody -not just a segment of the employees, businesses must remove biases, get the best and brightest in the war for talent and embrace all the different benefits diversity brings for their customers. In this session, Amy Cappellanti-Wolf, Global Chief Human Resources Officer, Board Member and Advisor, will explain the critical need for a diverse and inclusive business environment. She will explain the effectiveness of the "diversity multiplier" and share practices she has put in place to help leverage the power of inclusion. Finally, she will explore how having a strong talent and workforce strategy results in amazing dividends for all customers and shareholders.

A strong organizational culture can clearly differentiate a business from its competitors in the mind of its stakeholders. According to LSA Global, a consulting firm specializing in culture and talent, companies that align culture with business have 58% more growth and 72% more profitability. They have three times the customer satisfaction, two times the customer retention, eight times leadership effectiveness and over 17 times more employee engagement. Every culture is unique to the company and the culture reinforces the company when it is well defined. Yet, only companies that can relate their cultures directly to their business strategy will perform and grow. What role does culture play in the growth of a company? How can we enable culture to grow our business? What processes can we implement to ensure our culture optimizes our business strategy? In this session, Amy Cappellanti-Wolf, Global Chief Human Resources Officer, Board Member and Advisor, will explore how culture and business strategy go hand in hand, and demonstrate how culture is a key enabler for growing the business. Using real life examples, Amy will explain how to integrate business strategy with culture, and lay out proven tools, processes and systems to develop a strong culture that helps the business grow and thrive.

Executive teams are facing multiple and complex demands arising from changing market pressures, disruptive technology, acquisitions and competition for talent. CEOs and their surrounding teams know that attention to top and bottom lines is crucial. Today's enterprise is a complicated, open and alive system that must keep adapting to change. Thriving through transformation requires prioritizing people throughout. In this session, Amy Cappellanti-Wolf, Global Chief Human Resources Officer, Board Member and Advisor, will lay out the challenges companies are facing, and provide processes and systems that have been successfully implemented to prioritize talent during change, and help HR leaders successfully navigate change.

Technology runs today's workplace but what role does it play for a department that has the word "human" in its title? Racing through rapid-fire business acquisitions, Amy Cappellanti-Wolf had to find the best path to leverage technology without losing the focus on employees. In this session, Amy will deliver the tools you need to build an HR strategy that can solve real business problems while keeping the "human" in "Human Resources."