JP Pawliw-Fry New York Best Selling Author - Performing Under Pressure

When facing a challenging conversation, most managers adequately cover the first 92% of content they want to cover. When they get to the more difficult part of the conversation, more often than not, they avoid the last 8% of the conversation. What’s missed is the critical information and feedback an individual or organization needs to improve performance, grow and achieve objectives.

From the moment we wake up, we are bombarded with emails and inundated with requests. Distractions today are stronger and more pervasive than at any other time in human history, diminishing our ‘attentional strength’. Yet leaders are expected to slow down, focus and make thoughtful decisions in a volatile, uncertain world. How is this possible? The answer is Mindfulness.

If the Hippocratic Oath main directive is ‘first, do no harm,’ then the brain’s is ‘first, keep alive.’ Yet the usual approach most organizations take in managing change and disruption does not take into consideration this neurological reality. Leaders bring their ‘five-point strategies’ or get overly focused on the latest technology and completely miss that real change happens in the mind, and more specifically, in the operating systems (the brains) of their people.

Why would anyone want to be led you?  This is the single most important question a manager or leader needs to ask themselves if they want to unlock the potential and creativity of their people. The reason your employees get up in the morning and choose to be engaged and productive has nothing to do  with a manager’s level of IQ or technical capabilities, it has everything to do with their manager’s level of Emotional Intelligence (EI).

Your people are burning out. After a long, difficult time during the pandemic, they are feeling overworked and underappreciated. This is causing many to question staying in their current position. The most important thing your organization can offer them is not more money (though you need to be paying them fairly) – it is an environment strong in empathy. When an individual doesn’t feel like they have a voice, doesn’t feel valued or doesn’t know where they stand with their manager, they start to disengage, lose energy and contemplate leaving. This is especially true when they face uncertainty and the challenges of remote/hybrid work.

Equipping your managers (and your whole organization) with empathy not only helps people who are struggling to get though a tough time, it also puts them on the road to achieving great things together. Something they truly desire.

In this powerful virtual program, your people will learn:

1. What the single greatest cause of a lack of empathy is.
2. Why building both Heart and Edge (the ability to care and tune-in, and hold people accountable)
is so important to getting discretionary effort and building a great culture.
3. How to inspire their people to do great work.
4. What the key components are to building an environment of high psychological safety is and
why it matters to innovation.
5. How achieve great things, together, in a virtual or hybrid environment.