Trust has long been called “the emotion of business” and yet you couldn’t tell that from how carelessly companies often manage this vital asset on a day-by-day basis. Across all parts of a company, the ability to build, maintain and (when necessary) regain trust determines both the extent of revenue growth and employee productivity and retention. Capability & Competency; Reliability & Consistency; Caring & Reciprocity; Transparency & Honesty—those are the four pillars of trust that no company can do without. As an emotional intelligence expert, Dan takes you through unique case study examples drawn from his company’s 20+ year history of studying the emotional dynamics at work in applications ranging from M&A and re-orgs, to how a company manages to be both on-message and on-emotion in delivering speeches, sales pitches, and performance reviews. Too often, companies settle for cordial hypocrisy in making interactions feel more transactional than sincere. In this talk, Dan paints a clear picture of how a company can attain genuine trust through the practical commitments and practices it requires.

Fame can hide the real person behind the acclaim. But careful, trained analysis of people’s most common facial expressions can decipher tell-tale clues as to what they’re feeling and, therefore, what motivates them. In this talk (wide open to being customized to meet the requests of whatever group is being addressed), a lively variety of emotional profiles will be provided that offer evidence in support of Blaise Pascal’s famous saying that “The heart has its reasons, which reason knows nothing of.” Perfect as an entertaining luncheon address or end-of-day send-off, this talk shows how small, often subtle clues capture big truths about who we are. Here’s an opportunity to pull back the curtain and respectfully, appreciatively understand the personalities shaping today’s world. Laugh and learn from this presentation that draws on the lives of celebrities from all walks of life—from the realms of Hollywood to sports, music, the media, and leading politicians as well as business leaders—to gather insights that you can then apply to both your career and private life. Photographs and select video clips help to illustrate the observations being provided. Remember that when it comes to surviving and thriving in life, there is nothing more important than answering the question Dorothy gets asked by the guards in The Wizard of Oz when she finally reaches the Emerald City: namely, “Whoooo are you?” (dealing with).

Take the world’s most famous art mystery—what is Mona Lisa feeling?—and apply it now to business instead. What are the people you lead, manage, negotiate with or sell to feeling in the moment? What a huge, actionable, informational advantage to know the answer and respond effectively. Thanks to this workshop, you’ll learn from a certified facial expression (de)coder the 23 expressions that will clue you into what others are experiencing, and how to navigate forward accordingly. Dan Hill has analyzed everything from presidential contenders (for CNN and Fox) to Supreme Court justices (for The Wall Street Journal) to QB’s and other players for the NFL’s Combine Director. As former president Lyndon B. Johnson’s said, “If you can’t walk into a room and know who’s with you and who’s against you, you ain’t worth spit as a politician.” The same can be said of anyone who’s trying to influence, win over, or sell to others. This workshop doesn’t offer nice-to-know insights. The business world isn’t B2B or B2C, it’s B2P—business to people, so here’s must-have info all the way.