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Blake Michelle Morgan Customer Experience Futurist, Keynote Speaker, Author

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  • Blake Morgan Sizzle Reel

    The Experience Economy is Here. Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”

  • Blake Morgan - More Is More Book Trailer

    The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before.

  • Blake Morgan Speaker Reel

    A speaker reel showing Blake Morgan speaking at various events.

  • Customer Experience Futurist

    Blake Morgan is a customer experience futurist - find out what that means in this video.