Susie Pecuch Design The Customer Conversation

Susie Pecuch is an expert on getting your customers to do the marketing for you!

For over 20 years, she has helped world-class companies strengthen their bottom line by moving customers from loyalty to advocacy. Susie designs brand and performance strategies that bring your brand to life within the company. And, she has a unique approach to mystery shopping that allows you to stand in your customer’s shoes to find out what they are saying, and to zero in on the impact points to ensure that the story they are telling about you - is the one that you want them to tell!