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Ron Kaufman Founder & Chairman of UP! Your Service, New York Times Bestselling Author of Uplifting Service

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Select Keynotes

  • Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage
  • Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
  • Uplifting Service: Exceeding Customer Expectations one Action at a Time

Select Book Titles

  • 2012 Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than thirty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder
of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”


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