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Joseph A. Michelli, Ph.D. Author, Speaker, Consultant

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"I highly recommend Joseph to any organization that is focused on providing the highest degree of customer service and obtaining world-class results. In the competitive and crowded field of consultants and business advisers helping organizations align and integrate their customer service objectives into their core mission and daily operations, Joseph stands out. He has separated himself from the pack and, once you see him in action, you'll understand why."

BERNIE SNOW, DIRECTOR OF ORGANIZATIONAL DEVELOPMENT, ST. DAVID'S HEALTHCARE

"You WOWED us beyond all expectations!! I can't thank you enough for all the time, energy and enthusiasm you brought to your presentation. And your willingness to sit in on the table discussion was completely unexpected. To top all of this off, the comments I've received from everyone, especially senior management, were all incredibly positive. Thanks again for a fabulous day."

DANA KLEIN, FORMER DIRECTOR JANUS LABS

"Over the years I have enjoyed the privilege of hearing many top business and leadership speakers, including Joseph Michelli. Prior to hearing him speak, I had read his book "The Starbucks Experience" and thought it was a dynamic overview of Starbucks and more importantly, full of excellent business lessons for us all. But hearing Joseph live was a special occasion. Joseph was phenomenal. His presentation was absolutely full of content and practical application. His style was humorous yet sobering and his personal story was the grand finale that makes him a true "Icon" in the speaker world today. I will seek out opportunities to hear Joseph again. He is truly one of the best business speakers available today."

MARK NICHOLS, CHICK-FIL-A FRANCHISEE