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- Business Growth / Strategy / Trends
- Change Management / Organizational Change
- Customer Relations
- Employee Engagement
- Retail and Consumerism
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Joseph A. Michelli, Ph.D. Author, Speaker, Consultant
Blog posted March 10, 2020, about “self-leadership and VUCA” when the pandemic was beginning to shutter business operations.
While Airbnb's technology fosters trust, drives efficient transactions, and personalizes search options, leaders in the company understand that truly memorable travel experiences require a host community that delivers personal care through hospitality (defined at Airbnb as “service with heart”).
Almost everyone wants to believe they have a great sense of humor. Similarly, almost all business owners want to think they are creating elevated customer experiences (CX). In both cases, the proof for those beliefs lies in the perceptions of others. Much has been written about the benefits that come from delivering branded experiences, which differentiate your company from competitors and emotionally connect with your customers.