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Topics
- Branding / Marketing
- Business Growth / Strategy / Trends
- Consumer Trends
- Customer Relations
- Hospitality
- Innovation / Creativity
- Leadership
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Chip Bell Best-Selling Author of Take Their Breath Away & Kaleidoscope
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- 2020 Inside Your Customer's Imagination 5 Secrets for Creating Breakthrough Products, Services and Solutions
- 2017 Kaleidoscope: Delivering Innovative Service That Sparkles
- 2015 Sprinkles: Creating Awesome Experiences Through Innovative Service
- 2013 Managers as Mentors: Building Partnerships for Learning
- 2013 The 9 1/2 Principles of Innovative Service
- 2013 Managing Knock Your Socks Off Service, 3rd Edition
- 2011 Wired & Dangerous: How Your Customers Have Changed and What to do About it
- 2009 Take Their Breath Away: How Imaginative Service Creates Devoted Customers
- 2008 Magnetic Service: Secrets for Creating Passionately Devoted Customers
- 2007 Customer Loyalty Guaranteed: Create, Sustain and Lead Remarkable Customer Service
- 2003 Dance Lessons: Six Steps to Great Partnerships in Business
- 2003 Service Magic: The Art of Amazing Your Customers
- 2001 Knock Your Socks Off Service Recovery
- 2000 Customer Love: Attracting and Keeping Customers for Life
- 2000 Beep Beep! Competing in the Age of the Road Runner
- 1989 Service Wisdom: Creating and Maintaining the Customer Service Edge
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Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.
He is considered a world renowned authority on customer loyalty and service innovation, writing over 500 articles for many business journals, magazines, and blogs. For five years in a row (including 2019) Global Gurus ranked him in the top three keynote speaker in the world on customer service--twice in the #1 rank. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, CEO Magazine, Forbes, Fast Company, Inc. Magazine, and Entrepreneur.
He has authored eight national best-selling books including: The 9 1/2 Principles of Innovative Service, Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Sprinkles: Creating Awesome Experiences Through Innovative Service and his newest book, Kaleidoscope: Delivering Innovative Service That Sparkles which won a 2017 Best Book Award in the business book category and a North American Book Award. His books have won major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, UPS International, Nationwide Insurance, Edible Arrangements, Build-A-Bear Workshops, JetBlue, Marriott, La Quinta Hotels, Ultimate Software, WestRock, Chick-fil-A and Southwest Airlines