Chip Bell Best-Selling Author of Take Their Breath Away & Kaleidoscope

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Customer as Partners: Building Profitable Professional Relationships That Last

Customer as Partners: Building Profitable Professional Relationships That Last

Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates, and their economic investment in the firm or organization deepens. This keynote is particularly relevant for B2B organization concerned with disintermediation and the erosion of the distribution channel in favor of direct relationships with consumers. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of the purchasing czars, the quality of the relationship has become a key component in how value is defined. Based on his international best-selling books Customers as Partners and Dance Lessons: Six Steps to Great Partnerships in Business and Life, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.
Innovative Service

Innovative Service

What do Google, Netflix, Apple, Uber, Nike and Amazon have in common other than rapid growth and amazing profits? They all are considered among the most innovative companies, perpetually seek ingenious ways to delight their customers. Remarkable service for today’s picky, fickle and vocal customers requires a constant and deliberate pursuit of innovative ways to make the customers’ experiences sparkly, but consistent; enriching, but profitable. Since value-added has gotten way too expensive; smart organizations focus on value-unique—novel, not just more. Based on his national best-selling book The 9½ Principles of Innovative Service and his newest book, Sprinkles: Creating Awesome Experiences Through Innovative Service this lively, provocative session draws on Dr. Chip Bell’s 20+ years working with many of the world’s leading brands to help them stay ahead of their competition by maintaining best-in-class customer experience strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the customer experience they deliver to those they serve.
Leading a Customer-Centric Operation

Leading a Customer-Centric Operation

If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. Additionally, operations that put their customers in the center of their planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune Magazine's “100 Best Companies to Work For.” Chip Bell as worked with many of the most customer-centric operations--Ritz-Carlton Hotels, USAA, AMEX, Marriott, Harley-Davidson--and shares the secrets of what makes them so successful. This provocative and powerful keynote can be tailored for first-line supervisors to senior executives. It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.
Seriously Sparkly Service: Making Innovative Service Profoundly Remarkable

Seriously Sparkly Service: Making Innovative Service Profoundly Remarkable

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added delight (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Based on Bell’s newest best-selling book, Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy session provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

Select Book Titles

2017 Kaleidoscope: Delivering Innovative Service That Sparkles
2015 Sprinkles: Creating Awesome Experiences Through Innovative Service
2013 Managers as Mentors: Building Partnerships for Learning
2013 The 9 1/2 Principles of Innovative Service
2013 Managing Knock Your Socks Off Service, 3rd Edition
2011 Wired & Dangerous: How Your Customers Have Changed and What to do About it
2009 Take Their Breath Away: How Imaginative Service Creates Devoted Customers
2008 Magnetic Service: Secrets for Creating Passionately Devoted Customers
2007 Customer Loyalty Guaranteed: Create, Sustain and Lead Remarkable Customer Service
2003 Dance Lessons: Six Steps to Great Partnerships in Business
2003 Service Magic: The Art of Amazing Your Customers
2001 Knock Your Socks Off Service Recovery
2000 Customer Love: Attracting and Keeping Customers for Life
2000 Beep Beep! Competing in the Age of the Road Runner
1989 Service Wisdom: Creating and Maintaining the Customer Service Edge

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Nicholas Webb

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

He is considered a world renowned authority on customer loyalty and service innovation, writing over 500 articles for many business journals, magazines, and blogs. For five years in a row (including 2019) Global Gurus ranked him in the top three keynote speaker in the world on customer service--twice in the #1 rank. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, CEO Magazine, Forbes, Fast Company, Inc. Magazine, and Entrepreneur.

He has authored eight national best-selling books including: The 9 1/2 Principles of Innovative Service, Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers and Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Sprinkles: Creating Awesome Experiences Through Innovative Service and his newest book, Kaleidoscope: Delivering Innovative Service That Sparkles which won a 2017 Best Book Award in the business book category and a North American Book Award. His books have won major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Four Seasons Hotels, Ritz-Carlton Hotels, Wolfgang Puck Worldwide, UPS International, Nationwide Insurance, Edible Arrangements, Build-A-Bear Workshops, JetBlue, Marriott, La Quinta Hotels, Ultimate Software, WestRock, Chick-fil-A and Southwest Airlines

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Chip Bell Best-Selling Author of Take Their Breath Away & Kaleidoscope

Select Keynotes

Customer as Partners: Building Profitable Professional Relationships That Last

Innovative Service

Leading a Customer-Centric Operation

Seriously Sparkly Service: Making Innovative Service Profoundly Remarkable

Select Book Titles

Similar Speakers you might consider